Laptop Keyboard freezes

by on June 9, 2008

Q: My built-in laptop keyboard and touchpad freeze every four seconds. My keyboard misses a letter or two when I’m typing as a result and it’s infuriating. Ever heard of this problem? I’ve run Spyware Doctor and Spybot, as well as AdAware and Spyware Blaster. They say they’ve caught and killed all spyware. No viruses according to AVG. I\ve reinstalled or rolled back the drivers for these devices and no joy. Any ideas?

A: I know that you have run Spyware and Anti-Virus software already. I see that you have tried several different Adaware/Spyware programs so I think that sufficiently picked up everything for you. What I would recommend is trying more than one anti-virus program as there have been a few times where one program has missed a file that another program has picked up. There is a link below to run an online scan which is TrendMicro HouseCall and it successfully found an additional file on my machine that another program did not find. HouseCall will scan also also checks for spyware in addition to viruses.

If the program does not find anything additional then please try to run a software program that checks to see if your computer has been hijacked. This program is called hijackthis.

The last recommendation that I have is to make sure that your drivers are updated.

If you need further assistance please let us know what operating system you are running and what the make and model of your laptop is so that we can further assist you.