AOL Deleted My Account!

by on September 17, 2008

Q: I allowed my friend to use my AOL account to chat in an AOL chat room. He used some bad language in the chat room and then AOL deleted my account. Is there any way I can get my mail from that account? How can I prevent all of this from happening to me again?

A: I advise that you call AOL as soon as possible by dialing 1-800-827-6364 (or 1-800-759-3323 if you require TTY). You may encounter an AOL representative who is willing & able to help you. But please keep in mind that AOL may have already deleted the emails from your terminated account.

It is also important for me to mention that AOL may choose not to help you, even if it can. AOL proclaims in the AIM Terms of Service and the AOL Network Registered User Terms of Service that it has the right to terminate any screen name without warning, for any reason. The company also states that a user is ultimately responsible for making backups of his/her emails.

There is one major guideline that I can suggest which will help you to prevent this kind of catastrophe from happening to you again. You should find an email provider, such as Google’s Gmail, that will allow you to use the technology known as POP to download all of your emails to your computer’s built-in email program. Examples of built-in email programs include Outlook Express (Windows XP), Windows Mail (Windows Vista), and Apple Mail (Mac OS X).

Good Luck!