Are Norton 360 and Spy Sweeper conflicting with one another?

by on October 26, 2008

Q: I installed Norton 360 on an HP notebook and already had Spy Sweeper. Now my computer will not boot-up. Do Spy Sweeper and Norton conflict with one another? How do I fix this?

A: The most likely explanation for your computer’s malfunction is indeed that Norton and Spy Sweeper are conflicting with one another. Security programs tend to conflict with one another whenever they duplicate each other’s functionality. In your case, your computer’s security programs are both trying to protect against spyware. Fortunately, your should be able to repair your computer via the following procedure:

  • Immediately after using the power button to start your computer, repeatedly press the F8 key. This will provide you with a list of ways to boot-up Windows. Choose the Safe Mode option. Safe Mode tells Windows to ignore security programs, some devices & drivers, etc.
  • Log into your Windows user account.
  • If your computer runs Windows XP, go Start => Control Panel => Add or Remove Programs. If you computer runs Windows Vista, go Start => Control Panel => Programs => Uninstall a program.
  • Uninstall all security programs shown in the list, including Norton 360 and Spy Sweeper. You may need to reboot your computer into Safe Mode several times in order to complete the necessary uninstalls.
  • After you have uninstalled the final security program, restart your computer. If your computer does not automatically boot into normal Windows, choose Start Windows Normally from the list of options. Now log into your Windows user account.
  • If you are using Windows Vista, you will probably need to restore the visual effects of your choice. You can do so by going Start => right-click on Computer => Properties => Advanced System Settings => Performance => Settings => Visual Effects.
  • Reinstall Norton 360 on your computer, using either the official Norton website or an official Norton 360 installation disc. Never install security software from an unofficial source!
  • Restart your computer normally and log into your Windows user account.
  • To remove any remnants of your computer’s old security software, I recommend that you install and run CCleaner. In your case, it is especially important to run CCleaners Registry tool.

Congratulations, your computer is now repaired & secure.

TIP: Along with other computer experts, I currently recommend Kaspersky Internet Security 2009 more than any other security product.