Having problems installing Adobe CS4

by on January 16, 2009

Q: I cannot install Adobe CS4 onto my computer. The system requirements say, “1 GB of available hard-disk space for installation; additional free space required during installation (cannot install on flash-based storage devices)”. Is my computer running out of hard drive space? I am using Windows XP Professional.

A: If your computer’s hard drive has less than 5 GB of free space available, your computer would show symptoms such as lots of crashing programs and consistently slow performance. You can learn how much free space is in your computer by going My Computer -> right-click on the hard drive (often called C) then choose Properties. You should now see a pie chart representing free space versus used space. Repeat this procedure for each hard drive listed in My Computer. Note that a hard drive with 0 GB of free space is probably a recovery partition. You can ignore recovery partitions in this case.

The system requirements that you have provided say, cannot install on flash-based storage devices. What this means is that you may not be able to install CS4 on USB flash drives, memory cards, and possibly some solid state drives (a new kind of hard drive). Disconnect all USB flash drives and memory card from your computer by clicking on the little green arrow, if there is one, in your computer’s taskbar. The taskbar is in the lower-right corner of your screen. Now try again to install CS4.

Adobe provides free installation support by telephone for recently purchased programs.

Tip: For maximum compatibility with all programs, I recommend that you install Service Pack 3 for Windows XP. You can install that update by manually using your computer’s Windows Update tool, or by downloading the update installer.

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