How come my Acer Aspire 3600 laptop with eRecovery is not recovering?

by on January 26, 2009

Q: I have an Acer Aspire 3620 laptop running Windows XP with an Intel Celeron Processor.

My laptop has system backup technology. I did the “eRecovery” (Alt + F10) once because it had a virus. This time there was another issue with the computer so I wanted to do a recovery again only that this time it is giving me the following error:

“Fail in creating or opening a file” and when I click OK it says “Cannot find file C:\preload.tag” I click OK again and it goes to “Cannot find file X:\preload.tag” then I click OK once more and it goes to a black screen that says “NTLDR is missing, Press any key to restart”.

I click all [and any] key and it stays on the same screen. I cannot get into windows. I try restarting the computer and using safe mode but it wont even go to that menu.

Next I researched and found an article about ntldr is missing and tried to do the steps using a CD and not floppy. I tried the 1st try this suggestion in the article and it gives me the following error “windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll Please re-install a copy of the above file”. So next I tried 3rd try this and it takes me to the log in screen. I pick a username. Then it goes to the found new hardware. It says it helps me install software for Ethernet Controller. It doesn’t do anything because it says it cannot find the necessary software blah blah blah. Then it goes to a light blue screen and stays like that. I waited exactly 10 minutes and it was still like that! I restart and try again and same thing.

I did email acer technical support but they couldn’t answer my question and I couldn’t call them because I have no warranty.

What should I be trying now?

One Response to “How come my Acer Aspire 3600 laptop with eRecovery is not recovering?”
    Picked as best answer

    Your dealing with some serious pain the neck Windows issues. Your best bet is going to be using a the restore CDs that came with your laptop, or if it didn’t come with any, contact Acer to see about obtaining them.