Is it possible to delete Roxio software off my computer?

by on February 7, 2009

Q: Can Roxio be deleted and blocked?


19 Responses to “Is it possible to delete Roxio software off my computer?”
  1.  

    In Windows XP and before, go Start Menu => Control Panel => Add or Remove Programs. In Windows Vista, go Start Menu => Control Panel => Programs => Uninstall a program.

    Are you able to remove Roxio using the above information? If not, post a message letting me know the details.

     
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      Hi, again…, Robert!
      Well, now I am REALLY confused. -Jus’ for the heck of it, I went back,…found all (16 new) Roxio-related files, and……-very simply …..deleted them. Why it worked, in this particular instance, when all previous attempts failed, is certainly a mystery. I did nothing new, special or manipulative; -like I said, I wouldn’t know how….
      -I prayed for a solution, though, so maybe that had something to do with it. For now though, all’s well, in Walls’ hell! Interestingly, when everything was finished (a company) put up an ad, promising that its software was capable of eliminating ANY program from C:\ . no matter how stubborn. Anyway, thanks again, for your advice/ assistance. Talk to you again.
      Ken

       
      •  

        Hi Kendall,

        The advertisement for so-called security software that appeared on your computer seems fake! This is yet another indication that the Roxio on your computer is fraudulent and that your computer has been infected.

        I STRONGLY recommend that you backup your important files and reinstall Microsoft Windows immediately. As I told another Ask A Geek user a few moments ago… “Although unlikely, it is possible for an infection to penetrate a computer’s system recovery partition, system recovery utility, and/or system recovery disc creator. Therefore, I recommend that you use ONLY system recovery discs (or a windows installation disc) that were created at a Gateway factory. Contact Gateway if you need help identifying and/or ordering the correct discs. Remember to backup your important files prior to reinstalling Windows, and to scan your backup files with a reputable security scanner before returning them to your computer’s hard drive.”

        Please, keep me up-to-date on your progress. Thanks!

         
        •  

          Hi, again Robert.
          (Deleted “Vista”-related content as N/A to my XP setup.) Moving on…(Obviously) I’m using AVG (which is why this whole mess got started….) Spent a great deal of time, today, before coming here, reading AV-related blogs; the majority of posters (like you…) seemed to favor Avast. Interestingly, you’re the only one who even MENTIONED Kaspersky’s software. And, I read that it’s more for the VERY technically-sav v y set. Since my AVG sub. is the “pay-fer” version, I’ll let it run its one-year course, and switch, upon expiry.—http://www.avast.com/eng/programs.html for more info. Whichever scanner you choose, be sure to set it to maximum sensitivity. Note: DO NOT download either of these programs from your computer, since it may have a virus. Instead, download to a friend’s computer and then “burn” the installer to a CD. <–Great advice. Tnx.

          If the scanner detects an infection of any kind and/or if Roxio is not in the uninstall list, the Roxio on your computer is fake and the security of your computer has been compromised. The only way to fix a computer’s security once it has been breached is to reinstall the operating system (i.e. Windows Vista). Although unlikely, it is possible for an infection to penetrate a computer’s system recovery partition, system recovery utility, and/or system recovery disc creator. Therefore, I recommend that you use ONLY system recovery discs (or a windows installation disc) that were created at a Gateway factory. [I use only factory-spec’d discs; that’s a no-brainer, but, thanks. Contact Gateway if you need help identifying and/or ordering the correct discs. I contacted Gateway, and they said that they have no relationship of any kind with Roxio, so this appears to be a one-off event. And, if I can’t trust Gateway, … …. But, to continue the fraying thread, here, I have(!!) reinstalled, what? -twice, 3 x? And, like the Phoenix, it just comes back. This time, it was off the sys., for a few days, but, at today’s check, it was back, again, I don’t back up; I just reformat. In my business, my students appreciate it; it removes all traces of their tech papers, which contain info. re. to ongoing experiments, new patent apps and such. Reformatting is my way of ensuring THEIR security. I have no important files of my own, on here. Tax-re. is on a thumb-drive in the safe. So, I can reformat, just about any time.In the end, maybe that’s the best way to deal with the offending program(s). And, speaking of reformatting, -as long as it’s by-the-book, there’s no real danger of “overdoing it”, -is there? This machine seems to be very forgiving. -Not one, single hardware-related problem, ever. (Knock-on-wood). Thanks again. Just noticed the time. Gotta meet my students, for dinner. God Bless You, my friend. —-Ken

          Keep me up-to-date on your progress. Thanks!

           
          •  

            Hi Kendall,

            Again, I cannot overestimate the danger of allowing the seemingly FAKE Roxio to continually reinfect your computer! Some fake programs can actually read everything you type on your computer’s keyboard (including passwords and other confidential information), track every website you visit (including email and banking websites), search through all of your emails, address books, and documents, and then report all of that information to criminals! Obviously, this puts both you AND your students at risk.

            Constantly reinstalling Windows puts unnecessary stress on your computer’s hard drive, and thus may shorten the lifespan of your computer. The best solution is to prevent the seemingly fake Roxio software from installing itself.

            Since Gateway says that Roxio is not included with your computer and AVG does not seem to be doing a good job of protecting your computer from the seemingly fake Roxio, you should immediately switch to Avast for antivirus and the free ZoneAlarm firewall from the http://www.zonealarm.com/security/en-us/zonealarm-pc-security-free-firewall.htm website (do not wait until your AVG subscription expires). Regarding Kaspersky Internet Security… reputable technology publications consistently rate it as being among the top in security software.

            PS: The posting system at Ask a Geek is rather basic, so please erase my text from your replies. This will make it easier for me to read what you say. Thanks!

             
  2.  

    Thanks for the quick reply! Wouldn’t it be nice, if it were that simple? Unfortunately, Start->Settings->Ctrl.Pnl’s window doesn’t SHOW Roxio, for whatever reason. They’ve somehow managed to hide it, in the nether reaches of XP’s file-system. That’s why I’m looking for some help going into the dreaded sys.ini (or wherever) files, to really root it out, at the source, and then block/delete/kill/expunge/emasculate the li’l bugger for all eternity. Help me with that, and we’ll share a brew, or three, should we ever have the pleasure of meeting. You’ll have to come to Niigata, Japan, where I’ve lived since ’76, in order to do it. But, I make a mean homebrew. (-8

     
  3.  

    Here are additional details from Roxio’s website:

    http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000086CR&PARAMS=

     
  4.  

    Hi Kendall,

    Thanks for the offer of sharing a brew! Unfortunately, traveling to Japan is a bit beyond my current budget. ;-)

    It seems unusual that Roxio isn’t in your computer’s Add/Remove programs. Did Roxio come with your computer, did you buy it, or did it just appear all of a sudden? Also, do you know which version of Roxio is on your computer? If it came with your computer, it would be helpful to know the brand and model number of your computer as well. All of this info will help Mark and I to find more helpful answers for you.

    I feel compelled to confirm that you’re not trying to remove Windows XP’s built-in burning software, which is “powered” by Roxio as described at: http://en.wikipedia.org/wiki/Features_new_to_Windows_XP#CD_burning

    I look forward to receiving your reply.

     
  5.  

    Hi Robert,
    Unfortunately, traveling to Japan is a bit beyond my current budget. Time brings changes. We’ll see….

    It seems unusual that Roxio isn’t in your computer’s Add/Remove programs. Did Roxio come with your computer, did you buy it, or did it just appear all of a sudden? When I downloaded my (paid) AVG sub., it came bundled with it, for some strange reason. …When I do a file-search, as I watch VERY carefully, C:\Program files\Roxio goes flashing by, as sure as I’m sittin’ here, yet, when the search is “finished”, it comes up with the typically inane “There were no files found.” -Leave it to Microsquisshy… Because it can’t “find” the files, I have no info. re. to ver. (AVG must have some sort of standing agreement with Roxio, though I can’t imagine why, since AVG is in the business of REMOVING flotsam from computers, not surreptitiously installing it. If it came with your computer, it would be helpful to know the brand and model number of your computer as well. Gateway MX3215 notebook. All of this info will help Mark and I to find more helpful answers for you.

    I feel compelled to confirm that you’re not trying to remove Windows XP’s built-in burning software, Not at all. …Now, the funny thing? Neither WGA, nor Roxio have made their presence felt, in any untoward way, for a few days. If their presence remains benign, then, I will just give up; -live and let live, as it were, But, if they try to cause more grief, I’ll really appreciate your help. I too, look forward to receiving your reply. Your help is sincerely appreciated. Thank you, again and again.

    Ken.

    Reply robert says: on February 7, 2009

     
  6.  

    Hi Ken,

    The first step is to go My Computer => C:\Program files\. Do you see a Roxio folder in there, and if so is there an uninstaller program in the Roxio folder? If yes, use the uninstaller to remove Roxio from your computer.

    Although anything is possible, I’ve never heard of AVG partnering with Roxio. There are many fake versions of AVG on the internet. Especially since your computer seems to be behaving strangely, I strongly recommend that you immediately contact AVG at http://www.avg.com/support to confirm that you are using a legitimate copy of AVG. You might also take that opportunity to confirm whether AVG has a partnership with Roxio.

    The next step would be to contact Gateway to ask if Roxio was included with your computer. Since you are in Japan, it may be easiest for you to contact Gateway via the Online Support box at: http://www.gateway.com/about/contactus/index.php

    If all of the above fail, you may wish to contact Roxio directly at: http://www.roxio.com/enu/company/contact.html

    Keep me up-to-date on your progress!

     
  7.  

    To make my answers stand out, for quick ref., I’ll put them in caps. (No “screaming” connoted.) God Bless You, my friend.

    Hi Ken,

    The first step is to go My Computer => C:\Program files\. Do you see a Roxio folder in there,(NOPE. NO PROG. FILES, NO UNINSTALLER; everything is completely hidden. That’s what tells me (and should be equally clear to anyone else-) that they are not interested in providing a benign service to the public, but rather, are ONLY interested in gaining a “Microsoft”-like monopoly. Their spyware-purveyor-like tactics are, to my way o’ thinking, despicable, which is why I’m trying so hard to disconnect from them. I’ve never heard of AVG partnering with Roxio. There are many fake versions of AVG on the internet. Well, gee, what’s a body to do? I purchased (what I believe to be…) a legit. subscription; it’s running (very smoothly and quietly in the background, as I write this Especially since your computer seems to be behaving strangely, I strongly recommend that you immediately contact AVG at http://www.avg.com/support to confirm that you are using a legitimate copy of AVG. You might also take that opportunity to confirm whether AVG has a partnership with Roxio. I will do all of the above. You have no idea how much I appreciate your help, Robert. I don’t know how, but, if you can think of something I can do for you in exchange, let me know. Sincerely, Kendall J.T. Walls

    The next step would be to contact Gateway to ask if Roxio was included with your computer. Since you are in Japan, it may be easiest for you to contact Gateway via the Online Support box at: http://www.gateway.com/about/contactus/index.php

    If all of the above fail, you may wish to contact Roxio directly at: http://www.roxio.com/enu/company/contact.html

    Keep me up-to-date on your progress!

     
  8.  

    Hi Ken,

    Let’s reserve judgment on Roxio until we have all the facts. After all, it stands to reason that a fake version of AVG would install an equally fake version of Roxio.

    I’ll wait to hear from you regarding AVG’s response to your questions. Until then…

    PS: I truly appreciate your offer to do something nice for me in exchange for my advice. But as a paid staff member here at AskAGeek, I am already being well compensated for my time. ;-)

     
  9.  

    Hi Ken,

    Have you discovered any new information regarding your Roxio issue? As always, I stand ready to help you.

    Best Regards,
    Robert

     
  10.  

    Hi, Robert,
    All I see there are a multitude of RxAC “wrapper” files; no mention of an “uninstaller”, in any of them. But, thanks for you kind efforts. Now, to stop wasting EVerybody’s generously-provided time on this, should I just give up/in? Like “Windows Genuine (dis)Advantage”, is Roxio the price we pay, for convenience?

     
  11.  

    Hi Ken,

    The answer to your question is NO. Even unwanted programs usually include uninstallers. However, infections rarely include uninstallers. This is why your situation seems so suspicious to me.

    In what folder of your hard drive are the RxAC files (Oracle Real Application Clusters)? I have a legitimate copy of Roxio on my computer, and I cannot find any evidence of RxAC files anywhere on my computer. Indeed, a hacker might be able to use fraudulent RxAC files to take control of your computer. The existence of RxAC files on your computer supports what I’ve already said… Roxio, AVG, and other software on your computer could be FAKE programs that have INFECTED your computer. I urge you to take action immediately!

    Have you contacted AVG or Gateway, as I suggested?

     
  12.  

    I have the same problem. Running Vista on a Gateway laptop. When I open Windows Defender and view start up programs it shows the following…
    File Name: RoxWatchTray9.exe
    Display Name: CommonSDK
    Description: RoxMMTrayApp Module
    Publisher: Sonic Solutions
    Digitally Signed By: VeriSign Class 3 Code Signing 2004 CA
    File Type: Application
    Startup Value: “C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe”
    File Path: C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
    File Size: 236016
    File Version: 9.4.1.93
    Date Installed: 3/6/2008 4:19:42 PM
    Startup Type: Registry: Local Machine
    Location: Software\Microsoft\Windows\CurrentVersion\Run
    Classification: Permitted
    Ships with Operating System: No
    SpyNet Voting: Not applicable

    Note: I’ve had this laptop since 2007 so it didn’t come with it. But… about that time and ever since I’ve had glitches and am now just beginning to learn a thing or two computers. I digress, as the name states… I know nothing.

     
  13.  

    Hi iknownothing,

    There are two ways we can approach this problem…

    The first method would be to attempt to determine whether the version of Roxio on your computer is real of fraudulent. The second method would be to assume that the version of Roxio on your computer is fraudulent, backup your important files, and reinstall Windows Vista.

    Let me know which method you’d prefer.

     
    •  

      It would be great to know how to ID it as legit or fraudulent.

       
      •  

        Hi iknownothing,

        In Windows Vista, go Start Menu (blue ball in lower left of your screen) => Control Panel => Programs => Uninstall a program.

        If one or more Roxio programs is in the uninstall list, right-click on each and choose “Uninstall”. Restart your computer as instructed, or upon uninstalling all Roxio programs. Then, use a reputable antivirus, anti-malware, etc program to scan your computer for infections — I’d recommend Kaspersky Internet Security 2009 (free trail, costs money after trial period) or the 100% free version of Avast. See http://www.kaspersky.com/ and http://www.avast.com/eng/programs.html for more info. Whichever scanner you choose, be sure to set it to maximum sensitivity. Note: DO NOT download either of these programs from your computer, since it may have a virus. Instead, download to a friend’s computer and then “burn” the installer to a CD.

        If the scanner detects an infection of any kind and/or if Roxio is not in the uninstall list, the Roxio on your computer is fake and the security of your computer has been compromised. The only way to fix a computer’s security once it has been breached is to reinstall the operating system (i.e. Windows Vista). Although unlikely, it is possible for an infection to penetrate a computer’s system recovery partition, system recovery utility, and/or system recovery disc creator. Therefore, I recommend that you use ONLY system recovery discs (or a windows installation disc) that were created at a Gateway factory. Contact Gateway if you need help identifying and/or ordering the correct discs. Remember to backup your important files prior to reinstalling Windows, and to scan your backup files with a reputable security scanner before returning them to your computer’s hard drive.

        Keep me up-to-date on your progress. Thanks!