Is there a way that Microsoft can give me a CD free having a backup of all the files on Windows Vista Home Premium?

by on February 12, 2009

Q: Is there a way that Microsoft can give me a CD free having a backup of all the files on Windows Vista Home Premium?

I think that some of my files are missing, like word processing etc.


3 Responses to “Is there a way that Microsoft can give me a CD free having a backup of all the files on Windows Vista Home Premium?”
  1.  

    You are asking for a system recovery disc/utility, something which is provided by the manufacturer of your computer (Dell, HP, etc) — not Microsoft. A system recovery disc/utility contains Microsoft Windows, programs such as word processing and security software, hardware drivers, etc.

    Some computers come with one or more system recovery discs in the box, while other computers may instead include a special program which allows you to create your own system recovery discs.

    Actually, more-and-more computers are being sold with system recovery utilities instead of discs. The system recovery utility can often be accessed by pressing a predetermined key immediately after turning on your computer — only from off, not from standby/sleep/hibernation. The screen that appears when you turn on your computer will probably tell you which key to press.

    If you did not receive any system recovery disc/utility with your computer, contact the manufacturer of your computer to request a disc. Personally, I’d also complain to the manufacturer for the inconvenience.

    In my opinion, a Microsoft Windows installation disc in combination with separate installation discs for your other programs (you choose which programs to install) is preferable to a system restore disc/utility (you usually must install all programs). Again, your computer’s manufacturer is your best bet to obtain a Windows installation disc. Historically, Dell and other manufactures have offered Windows installation discs (with one or more program discs) to customers upon request. On the other hand, manufactures such as HP traditionally refuse to provide such discs in favor of system recovery discs.

    Does this help?

     
  2.  

    Thank you I will try that. I bought the laptop from somebody else and all i got was the laptop and the charger.
    Thanks.

     
  3.  

    Hi Jose,

    Since you are not the original owner of the laptop, the manufacturer may not be willing to provide the necessary discs. So before contacting the manufacturer, I recommend that you attempt to get the needed discs from the person who sold the laptop to you.

    Please let me know how this situation turns out.