How do I go about restoring my Windows XP system?

by on April 24, 2009

Q: All attempts to remove a serious virus from my computer have failed and I wish to reformat and start from scratch. I would appreciate instruction on how to do this as I have never attempted it before, but at this point I have nothing to loose. Any files I wish to keep have been backed up. I am running Windows XP and have a set of recovery discs if they are required. Any help would be appreciated.

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7 Responses to “How do I go about restoring my Windows XP system?”
  1.  

    The recovery disk you have should have some kind of instructions on them. I’d suggest you check their and follow those directions.

     
  2.  

    I could get nowhere with the recovery discs. They would not start the program when put in the computer, as per the instructions. I could not find any readme file for further info nor could I find an .exe file to try to run the program. I would like to just format the hard drive and start from scratch but am not sure how. Also, I wonder if the recovery discs aren’t working for some reason, will I be able to re-install the XP files? These recovery discs were made after I purchased the computer and have never been used before.

     
  3.  

    Who made the recovery disks? Do you have a CD/DVD of the operating system (Windows XP or Vista) that came with the computer?

     
  4.  

    The computer was purchased at Office Depot new with XP loaded. No cd/dvd of the operating system came with it. We were told that all we had to do was create our own recovery discs, as prompted, when it was first operated. That is where the recovery discs came from.

     
  5.  

    I think your best options are:

    1) Contact the manufacturer and see if they will send you a set of recovery disks.
    2) Take your computer somewhere for service and see if they can get your disks to work.

    The only way you’re going to be able to get Windows XP reloaded on the computer is by using the recovery disks or with a normal Windows XP operating system disk. You can’t just copy the XP files off the harddrive.

     
  6.  

    Thanks. I guess I will talk to the retailer first as they were the ones who advised me about the protocol for creating the back-up discs. It is still a mystery as to why they will not work but perhaps they will be able to advise me further. Question: Can one access the recovery program by using the F10 ket on start-up or is that for some other function?

     
  7.  
    Picked as best answer

    Problem solved! I had to change the boot order in the bios so that the cd-rom drive was read before the hard drive. That is why it just kept booting up and would not read the recovery discs. Once I made the change I was able to reformat and reload XP.