Q: A vertical task bar has attached itself to a friend’s browser. It is on the right. It covers his scroll down slider and his mouse has no effect on it. There is a black icon of a bug that covers the X that closes it out. The techs at Norton say it’s not a virus or an infection but they could not remotely remove it. Rebooting doesn’t affect it. It doesn’t seem to do anything but be annoying. Any ideas?