How come I cannot get online?by MDLady45 on July 8, 2009
Q: I am having serious problems with my laptop getting online. I have a Toshiba laptop running on Windows XP. In my home I have Verizon DSL, the modem (Westell model 327W) which I am told is the most up to date modem for Verizon. I also have a Westell PC card. The laptop is at least 5 years old, and I have had DSL service for over 10 years.
Because of the problems I am having, about a month ago, I called Verizon and they sent me a new modem and updated my connections. I still have the same Westell PC card that came with the original modem. I believe that my modem is working properly; the DSL light and the wireless light is lit on the modem. When I turn my laptop on, there is an icon at the bottom that tells me whether or not I have an internet connection and the strength. I know the lights on the PC card are suppose to light up to let me know that I have a connection. That is my problem. Sometimes the icon states that I have a excellent signal but I still cannot get online and my PC card is not lit. A screen comes up saying “Internet Explorer cannot display the webpage.” In the past, I have right clicked on the icon that is telling me that I have no connection and clicked repair. A Repair Wireless Network Connection message box comes up and sometimes I can get online AFTER it says “renewing IP address.”
I thought that it was my PC card so I purchased a compatible Dynex PC card. I downloaded everything and still, I can’t get online but this card tells me that I have a good signal and it lights up!! However, when I try to connect, it says no signal.
I used to be able to go on my back porch or in the basement and get on my laptop. Now, I am about 20 feet away from the modem and can’t get online at all!!! There are no obstacles in the way of the signal and weather, time of day nor phones ringing have no effect on connection.
Please, please can anyone tell me what is the problem? Is it the modem, PC cards or laptop?