How come my HP Pavilion notebook running Windows Vista wont shutdown properly?
by Guest Geek on July 20, 2009Q: My HP Pavilion dv5 Notebook running Windows Vista won’t shutdown properly. When I click the shutdown button it reboots. I don’t know what to do. It says that “bluescreen” is the one causing it.
Vista has a setting that has the computer automatically reboot if the system crashes. Since it sounds like your getting a system crash when you try to shut down the computer, we need to disable that setting to see the real problem.
Here are directions on how to disable the auto reboot:
http://vistasupport.mvps.org/disable_automatic_restart_to_read_blue_screen_messages.htm
After you do that try to shutdown, and if the system gets a “blue screen” crash. Write down the error message and post it in a comment.
Mark says: on July 20, 2009 at 7:37 am
error message
Kristian Jude says: on July 20, 2009 at 6:50 pm
error message…
it did not worked….
Files that help describe the problem
Mini071709-04.dmp
sysdata.xml
Version.txt
Kristian Jude says: on July 21, 2009 at 12:42 am
Please e-mail the files to mark(at)askageek.com
Mark says: on July 21, 2009 at 6:59 am