Nokia N79 cellphone reboots randomly

by on August 4, 2009

Q:  I have a Nokia N79 cellphone. It keeps rebooting randomly, but it seems to happen most often when I access the text messages menu. This started happening right after I updated firmware on it. I have tried everything from soft-reset to hard-reset. The firmware version is 20.175. I really need your help in resolving this issue.

A: I went to the Nokia site and found this Nokia disclaimer concerning device software updates (assuming you are in the USA):

Note: Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version. Nokia cannot guarantee compatibility with third-party add-on applications that are not supported by Nokia.

You might want to try to contact Nokia and tell them that the firmware broke your phone and see if they will work with you to get it fixed. They might offer you a new phone at a discounted price if you ask the right way.

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