How come we can print from FireFox and Safari but not from Word and PowerPoint?

by on September 14, 2009

Q: We have a Xerox workcenter 4150 at our department and it works fine with all clients connected. The only problem I have is with a Mac OS 10.6 user. I can print from FireFox, entourage, and Safari but not from Word or PowerPoint. Do you guys know why is that? I re-installed the drivers and put the latest version but it still wont work.


One Response to “How come we can print from FireFox and Safari but not from Word and PowerPoint?”
  1.  

    Have you upgraded to OS X 10.6.1? There are lots of reports that upgrading to OS X 10.6.1 fixes the issue in Microsoft Word where clicking the print icon does not work but going to File -> Print… does work.

    If that does not fix the problem then I need to know what you reinstalled. Did you reinstall the print driver or Office?