How come my computer freezes when I access the Internet from home?

by on October 24, 2009

Q: I have just brought a new Dell Studio in July 2009 with Windows Vista and about a couple of months ago it started to run slow. Every time you access the Internet it freezes and shows progamme not responding and then after a while it seems to run fine and it keeps on freezing every five to ten minutes. Even when you end task it still shows programme not responding. We took it to the shop where we brought it from and when he accessed the Internet it was running just fine and it didnt freeze. as Soon as we connected it at home it showed the same problem. Please advice.


One Response to “How come my computer freezes when I access the Internet from home?”
  1.  

    This can be tricky to troubleshoot, but here are a few ideas:

    – Try a different Ethernet cable.
    – Have a friend hookup a laptop to you home internet connection the same way the dell studio is hooked up (same cable and everything) and see if they have a problem.

    The first trick will be to try and isolate if it’s the computer with the problem, your home internet connection or your home networking equipment. So, lots of trial and error. Once we can zero in on that, we can cook up a solution.