How come my computer is running slow now that my Norton subscription has run out?

by on December 14, 2009

Q: 2 weeks ago my Norton Subscription ran out. Since then, my PC (with Vista) has been really slow (30 sec+ to load a page). I uninstalled Norton and tried to upload a new antivirus program, but it won’t let me. It has also told me that a program is trying to get into my memory system. Do I have a virus?


3 Responses to “How come my computer is running slow now that my Norton subscription has run out?”
  1.  

    Can you provide some more detail.

    1) What new antivirus program did you try to install?
    2) What do you mean by “it won’t let me”.

    We usually suggest http://www.microsoft.com/Security_Essentials/

     
  2.  

    I am trying to install Sophos. What I mean by “it won’t let me” is that once I have started to download the program, I hit run. It then opens the box where it is running through a list of extracting programs, the box has the install button on the bottom. However, I can’t press it. Also, once it is through running through the programs, my user account control pops up and says that the program is unidentified and asks if I want to allow or cancel. I press allow, then the swirling circle pops up right next to my mouse cursor and then it goes away and so does the box where I should have been able to press install. If I press cancel once the account control pops up, it has me hit it twice and then nothing happens. If I hit cancel first and then allow, the same thing happens as if I just hit allow. I cannot find the program in my C drive, where it says that it is placing it while the extracting programs box is up. All that there is is an icon on my desktop that says “SAV7unmanaged”. When I click on this, I get the box with the program extraction scrolling data.

     
  3.  

    Confirm Norton has been uninstalled (check add/remove programs).

    Sounds like that version of Sophos doesn’t support Vista or 7 very well. Try http://www.microsoft.com/Security_Essentials/