PayPal Multiple User Access

by on December 31, 2009

Q: I have a business and we really need to be able to have multiple users logged into PayPal at the same time running virtual terminal. The problem is when one person logs into PayPal the person who is already logged in gets kicked out. Is there a way to make it so multiple people can be logged in at the same time?

A: First we need to make sure that everyone understands that associating different email addresses with your PayPal account has nothing to do with setting up Mutli-User Access (that is the term PayPal gives to the ability to have multiple users logged into the same account at the same time). So if you have paypal@somedomain.com and billing@somedomain.com or even paypal@someotherdomain.com associated with your PayPal account so that you can receive money if it is sent to those email addresses then that has nothing to do with actually getting multiple users setup so they can work in PayPal at the same time.

The solution to getting multiple people working in PayPal at the same time without kicking each other out is to setup Mutli-User Access. You can find this by logging into your PayPal account and then going to “My Account” -> “Profile” ->”More Options” and then about half way down under the “Account Information” section you will see the link to “Multi-User Access”.

When you first go in there you should see something that says “You don’t have any additional users on your account” and you will just want to click on “Add User”. Once you get in to that screen you will have the option to limit what this new user will have access to. This can be very useful if you just want someone to be able to come look at the reports and not actually be able to do anything with the money in the account.

Once you have finished filling out the form and submitted it then you can give the username and password to the desired person so they can access the account using this information instead of the master account information. You can repeat this as many times as you want so you can give each employee access that needs access and then you don’t need to worry about each user kicking the other user out in the middle of a task.

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