How come I can print from all my programs except Microsoft Word?

by on January 16, 2010

Q: I can’t print from Microsoft Word (Office 97) with updates on my HP J4680. I use Windows XP. Other programs like notebook will print. It goes to the printer que, no error messages, but never prints.


One Response to “How come I can print from all my programs except Microsoft Word?”
  1.  

    You should double check to make sure that when you print from word you are using the correct printer. It is possible you have multiple printers setup, probably an old one that you got rid of, and that Word is trying to print to that.

    Try printing again and make sure that it is using the correct printer.

    You can also go to your Control Panel and then Printers and see if any of the printers show anything in their queue. I would also suggest deleting any old printers that are in there that you don’t use anymore.