How come my games stopped working when I upgraded from Windows XP to 64-bit Windows XP Pro?

by on March 9, 2010

Q: I have a few games that I need help to get them to work. The games are Need for Speed Underground 2 and the 10th anniversary medal of honor collection. I upgraded from XP home to XP Pro 64 bit and that is it. They worked great before I upgraded. What do I have to do to get them to work?

11 Responses to “How come my games stopped working when I upgraded from Windows XP to 64-bit Windows XP Pro?”

    1. What error message are you getting? What happens when you try to launch the games
    2. Are your drivers installed and up to date?
    3. Is the latest version of DirectX installed?

    How did you do the upgrade? Wipe the drive and install XP Pro, or install over top of your existing installation?


    1. when ever i go to run the game it goes to a blue screen that only is up for a few seconds and says something about dumping mem.
    2. yes they are.
    3. yes it is


    oh and i wiped the drive and installed xp pro 64-bit


    Did you reinstall the games as well, or were they installed on a different hard drive?

    You can stop windows from autorebooting by going to control panel> System>Advanced> Start up and Recovery Settings…

    On that screen uncheck automatically restart. Now when the game bombs out you’ll able to write down the important error info.

    The stuff in red here is the important stuff:

    After that you can try some google searches to see if they turn anything up, and/or post that info here.


    i reinstalled the games. here is every thing from that screen when i tried need for speed underground 2.

    A problem has been detected and windows has been shut down to prevent damage to your computer.


    If this is the first time you’re seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

    check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows update you might need.

    if problems continue, disable or remove any newly installed hardware or software. Disable BIOS memmory options such as caching or shadowing. If you need to use safemode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safemode.

    technical information:

    *** stop: 0X000000D1 (0X0000000000000038, 0X0000000000000002, 0X0000000000000000, 0XFFFFFADF8FBEABD6)

    *** SCSIPORT.SYS – Address FFFFFADF8FBEABD6 base at FFFFFADF8FBE2000, date stamp 45d699d5

    beginning dump of physical memory

    physical memory dump complete.

    contact your system administrator or technical support group for further assistance


    What SCSI devices do you have connected to your computer?


    i have a sata dvd drive and 3 hard drives. i also have a flopply drive. other than that i have my video card and tv tuner card. i dont know what scsi is. oh an conected to the back of the computer i have a gaming keyboard (usb), a wireless mouse (usb), printer (usb), digital camera (usb), remote control sensor for the tv card (usb), speakers, and mic.

    Picked as best answer

    Try switching the SATA DVD Drive out with an IDE DVD-Drive. (Borrow one from another computer) That has helped other users with this problem.


    ok i just did that and it work, but is there any way for me to use a sata drive for it? the sata dvd drive i have in ran the game great it wasnt till i upgraded to xp pro 64 bit that it didnt run it. and switching from xp home to xp pro 64-bit is the only change that was made.


    Going from a 32-bit to a 64-bit OS is a big change. Some devices can have a hard time with it.

    The only people that can fix this problem is the company that made the DVD Drive. Check their website for Firmware or driver updates, if there isn’t anything there I suggest contacting their customer support.


    Ok, thank you. you have been a great help