How come one caller cannot leave more than a 20 second message on my answering machine?

by on April 26, 2010

Q: I have a Panasonic cordless phone with a built in answering machine. My phone is about 8 years old. The phone and answering machine work fine except I have one friend whose calls get cut off by the machine when she leaves a message. She is able to leave about 20 secs of the message and then it cuts her off.

Other people are able to leave messages up to 3 minutes, which is the time limit I have set in the “initial settings” of the phone.

I have checked the internal settings and everything is set-up properly and I regularly clear old messages so it is not that there is no time left on the answering machine.

Do you have any suggestions why this would be happening for this one caller? The individual is not calling from a cell phone.