How come my computer uses 100% of the CPU when playing video games?

by on August 4, 2010

Q: Hi, my computer randomly uses up 100% CPU usage when I’m playing games. Now it isn’t that the games are to modern for my computer, just to get that clear. When I start lagging I go to task manager and look at the processes. Usually “rundll32.exe” is using up all of my cpu. I’ve scanned my computer for viruses but didn’t find anything. I’ve looked at a lot of websites referring to this problem but couldn’t find an answer. I also did a Hijackthis scan. This was my result.

(Note Hijackthis results were too big for this post please add them as a comment.)

This one is a really hard one and I’ve had this problem for about a year now, but have only started to get annoyed by it now. I used to load a game play it and in about an hour it would start lagging at a random time and stop, then 30 seconds later the same thing would happen over and over again. But now it’s only 5 minutes of playing a game and I have the problem.


10 Responses to “How come my computer uses 100% of the CPU when playing video games?”
  1.  

    Please read the following article: http://bit.ly/9Lqq3X

    It will be able to tell you how to find out what software rundll32.exe is running

    You can post the results here if you need additional assistance.

     
  2.  

    Thank you for the post, but I don’t have Vista, I’m on XP. Here is a Hijackthis scan.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 6:21:03 PM, on 5/08/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\DRIVERS\o2flash.exe
    C:\WINDOWS\system32\PnkBstrA.exe
    C:\WINDOWS\system32\PnkBstrB.exe
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\WINDOWS\system32\RunDLL32.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
    C:\Program Files\SetPoint\SetPoint.exe
    C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtBty.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\John Urbas\My Documents\Downloads\HijackThis.exe

    R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au&ibd=5081121
    R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT1142338
    R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www1.ap.dell.com/content/default.aspx?c=au&l=en&s=gen
    R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.ap.dell.com/content/default.aspx?c=au&l=en&s=gen
    R1 – HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au&ibd=5081121
    R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 – URLSearchHook: Softonic English Toolbar – {930f1200-f5f1-4870-bac6-e233ec8e7023} – C:\Program Files\Softonic_English\tbSoft.dll
    O2 – BHO: AcroIEHelperStub – {18DF081C-E8AD-4283-A596-FA578C2EBDC3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 – BHO: Spybot-S&D IE Protection – {53707962-6F74-2D53-2644-206D7942484F} – C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 – BHO: Softonic English Toolbar – {930f1200-f5f1-4870-bac6-e233ec8e7023} – C:\Program Files\Softonic_English\tbSoft.dll
    O2 – BHO: Java(tm) Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 – BHO: JQSIEStartDetectorImpl – {E7E6F031-17CE-4C07-BC86-EABFE594F69C} – C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 – BHO: SMTTB2009 – {FCBCCB87-9224-4B8D-B117-F56D924BEB18} – C:\Program Files\HyperCam Toolbar\tbcore3.dll
    O3 – Toolbar: HyperCam Toolbar – {338B4DFE-2E2C-4338-9E41-E176D497299E} – C:\Program Files\HyperCam Toolbar\tbcore3.dll
    O3 – Toolbar: Softonic English Toolbar – {930f1200-f5f1-4870-bac6-e233ec8e7023} – C:\Program Files\Softonic_English\tbSoft.dll
    O4 – HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
    O4 – HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 – HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 – HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 – HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 – HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
    O4 – HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
    O4 – HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 – HKLM\..\Run: [Logitech Hardware Abstraction Layer] “C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE”
    O4 – HKLM\..\Run: [dscactivate] “C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe”
    O4 – HKLM\..\Run: [PDVDDXSrv] “C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe”
    O4 – HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 – HKLM\..\Run: [DellSupportCenter] “C:\Program Files\Dell Support Center\bin\sprtcmd.exe” /P DellSupportCenter
    O4 – HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    O4 – HKLM\..\Run: [Windows Defender] “C:\Program Files\Windows Defender\MSASCui.exe” -hide
    O4 – HKLM\..\Run: [SunJavaUpdateSched] “C:\Program Files\Common Files\Java\Java Update\jusched.exe”
    O4 – HKLM\..\Run: [Adobe ARM] “C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe”
    O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 – HKCU\..\Run: [ISUSPM] “C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe” -scheduler
    O4 – HKCU\..\Run: [DellSupportCenter] “C:\Program Files\Dell Support Center\bin\sprtcmd.exe” /P DellSupportCenter
    O4 – HKCU\..\Run: [Steam] “g:\games\steam.exe” -silent
    O4 – HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot – Search & Destroy\TeaTimer.exe
    O4 – Startup: Dropbox.lnk = C:\Documents and Settings\John Urbas\Application Data\Dropbox\bin\Dropbox.exe
    O4 – Global Startup: Bluetooth Manager.lnk = ?
    O4 – Global Startup: SetPoint.lnk = ?
    O9 – Extra button: Run IMVU – {d9288080-1baa-4bc4-9cf8-a92d743db949} – C:\Documents and Settings\John Urbas\Start Menu\Programs\IMVU\Run IMVU.lnk
    O9 – Extra button: (no name) – {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} – C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 – Extra ‘Tools’ menuitem: Spybot – Search & Destroy Configuration – {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} – C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    O16 – DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) – http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O22 – SharedTaskScheduler: Browseui preloader – {438755C2-A8BA-11D1-B96B-00A0C90312E1} – C:\WINDOWS\system32\browseui.dll
    O22 – SharedTaskScheduler: Component Categories cache daemon – {8C7461EF-2B13-11d2-BE35-3078302C2030} – C:\WINDOWS\system32\browseui.dll
    O23 – Service: Apple Mobile Device – Apple Inc. – C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 – Service: Bonjour Service – Apple Inc. – C:\Program Files\Bonjour\mDNSResponder.exe
    O23 – Service: Canon Camera Access Library 8 (CCALib8) – Canon Inc. – C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 – Service: DefWatch – Symantec Corporation – C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    O23 – Service: iPod Service – Apple Inc. – C:\Program Files\iPod\bin\iPodService.exe
    O23 – Service: Java Quick Starter (JavaQuickStarterService) – Sun Microsystems, Inc. – C:\Program Files\Java\jre6\bin\jqs.exe
    O23 – Service: Symantec AntiVirus Client (Norton AntiVirus Server) – Symantec Corporation – C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    O23 – Service: nProtect GameGuard Service (npggsvc) – Unknown owner – C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 – Service: NVIDIA Display Driver Service (NVSvc) – NVIDIA Corporation – C:\WINDOWS\system32\nvsvc32.exe
    O23 – Service: O2FLASH – O2Micro International – C:\WINDOWS\system32\DRIVERS\o2flash.exe
    O23 – Service: PnkBstrA – Unknown owner – C:\WINDOWS\system32\PnkBstrA.exe
    O23 – Service: PnkBstrB – Unknown owner – C:\WINDOWS\system32\PnkBstrB.exe
    O23 – Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) – SupportSoft, Inc. – C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 – Service: stllssvr – MicroVision Development, Inc. – C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 – Service: TuneUp Drive Defrag Service (TuneUp.Defrag) – TuneUp Software – C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
    O23 – Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) – TuneUp Software – C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
    O23 – Service: Dell Wireless WLAN Tray Service (wltrysvc) – Unknown owner – C:\WINDOWS\System32\WLTRYSVC.EXE


    End of file – 9939 bytes

     
  3.  

    Update your video card drivers at http://www.nvidia.com

    Run Windows Update as well, and take care of all recommended updates, including getting that IE6 upgraded to at least 7.0

    Also, use http://www.systemrequirementslab.com/cyri to confirm that you are above the requirements for the games you’re playing. Post those results as well.

     
  4.  

    Hello, I upgraded my cards to the latest ones. I also checked the system requirements of the games, they were all fine. I did another hijackthis scan and posted my results. I’m about to play a game and see if the updated driver fixed my problem, Thanks.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:19:56 PM, on 6/08/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\DRIVERS\o2flash.exe
    C:\WINDOWS\system32\PnkBstrA.exe
    C:\WINDOWS\system32\PnkBstrB.exe
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\WLTRAY.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Spybot – Search & Destroy\TeaTimer.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
    C:\Program Files\SetPoint\SetPoint.exe
    C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
    C:\Documents and Settings\John Urbas\Application Data\Dropbox\bin\Dropbox.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtBty.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe
    C:\Documents and Settings\John Urbas\My Documents\Downloads\HijackThis.exe

    R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au&ibd=5081121
    R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT1142338
    R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www1.ap.dell.com/content/default.aspx?c=au&l=en&s=gen
    R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.ap.dell.com/content/default.aspx?c=au&l=en&s=gen
    R1 – HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com.au/ig/dell?hl=en&client=dell-row&channel=au&ibd=5081121
    R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 – URLSearchHook: Softonic English Toolbar – {930f1200-f5f1-4870-bac6-e233ec8e7023} – C:\Program Files\Softonic_English\tbSoft.dll
    O2 – BHO: AcroIEHelperStub – {18DF081C-E8AD-4283-A596-FA578C2EBDC3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 – BHO: Spybot-S&D IE Protection – {53707962-6F74-2D53-2644-206D7942484F} – C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 – BHO: Softonic English Toolbar – {930f1200-f5f1-4870-bac6-e233ec8e7023} – C:\Program Files\Softonic_English\tbSoft.dll
    O2 – BHO: Java(tm) Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 – BHO: JQSIEStartDetectorImpl – {E7E6F031-17CE-4C07-BC86-EABFE594F69C} – C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 – BHO: SMTTB2009 – {FCBCCB87-9224-4B8D-B117-F56D924BEB18} – C:\Program Files\HyperCam Toolbar\tbcore3.dll
    O3 – Toolbar: HyperCam Toolbar – {338B4DFE-2E2C-4338-9E41-E176D497299E} – C:\Program Files\HyperCam Toolbar\tbcore3.dll
    O3 – Toolbar: Softonic English Toolbar – {930f1200-f5f1-4870-bac6-e233ec8e7023} – C:\Program Files\Softonic_English\tbSoft.dll
    O4 – HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
    O4 – HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 – HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 – HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 – HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 – HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
    O4 – HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 – HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 – HKLM\..\Run: [Logitech Hardware Abstraction Layer] “C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE”
    O4 – HKLM\..\Run: [dscactivate] “C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe”
    O4 – HKLM\..\Run: [PDVDDXSrv] “C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe”
    O4 – HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 – HKLM\..\Run: [DellSupportCenter] “C:\Program Files\Dell Support Center\bin\sprtcmd.exe” /P DellSupportCenter
    O4 – HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    O4 – HKLM\..\Run: [Windows Defender] “C:\Program Files\Windows Defender\MSASCui.exe” -hide
    O4 – HKLM\..\Run: [SunJavaUpdateSched] “C:\Program Files\Common Files\Java\Java Update\jusched.exe”
    O4 – HKLM\..\Run: [Adobe ARM] “C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe”
    O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 – HKCU\..\Run: [ISUSPM] “C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe” -scheduler
    O4 – HKCU\..\Run: [DellSupportCenter] “C:\Program Files\Dell Support Center\bin\sprtcmd.exe” /P DellSupportCenter
    O4 – HKCU\..\Run: [Steam] “g:\games\steam.exe” -silent
    O4 – HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot – Search & Destroy\TeaTimer.exe
    O4 – Startup: Dropbox.lnk = C:\Documents and Settings\John Urbas\Application Data\Dropbox\bin\Dropbox.exe
    O4 – Global Startup: Bluetooth Manager.lnk = ?
    O4 – Global Startup: SetPoint.lnk = ?
    O9 – Extra button: Run IMVU – {d9288080-1baa-4bc4-9cf8-a92d743db949} – C:\Documents and Settings\John Urbas\Start Menu\Programs\IMVU\Run IMVU.lnk
    O9 – Extra button: (no name) – {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} – C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 – Extra ‘Tools’ menuitem: Spybot – Search & Destroy Configuration – {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} – C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    O16 – DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) – http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O22 – SharedTaskScheduler: Browseui preloader – {438755C2-A8BA-11D1-B96B-00A0C90312E1} – C:\WINDOWS\system32\browseui.dll
    O22 – SharedTaskScheduler: Component Categories cache daemon – {8C7461EF-2B13-11d2-BE35-3078302C2030} – C:\WINDOWS\system32\browseui.dll
    O23 – Service: Apple Mobile Device – Apple Inc. – C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 – Service: Bonjour Service – Apple Inc. – C:\Program Files\Bonjour\mDNSResponder.exe
    O23 – Service: Canon Camera Access Library 8 (CCALib8) – Canon Inc. – C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 – Service: DefWatch – Symantec Corporation – C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    O23 – Service: iPod Service – Apple Inc. – C:\Program Files\iPod\bin\iPodService.exe
    O23 – Service: Java Quick Starter (JavaQuickStarterService) – Sun Microsystems, Inc. – C:\Program Files\Java\jre6\bin\jqs.exe
    O23 – Service: Symantec AntiVirus Client (Norton AntiVirus Server) – Symantec Corporation – C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    O23 – Service: nProtect GameGuard Service (npggsvc) – Unknown owner – C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 – Service: NVIDIA Display Driver Service (NVSvc) – NVIDIA Corporation – C:\WINDOWS\system32\nvsvc32.exe
    O23 – Service: O2FLASH – O2Micro International – C:\WINDOWS\system32\DRIVERS\o2flash.exe
    O23 – Service: PnkBstrA – Unknown owner – C:\WINDOWS\system32\PnkBstrA.exe
    O23 – Service: PnkBstrB – Unknown owner – C:\WINDOWS\system32\PnkBstrB.exe
    O23 – Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) – SupportSoft, Inc. – C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 – Service: stllssvr – MicroVision Development, Inc. – C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 – Service: TuneUp Drive Defrag Service (TuneUp.Defrag) – TuneUp Software – C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
    O23 – Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) – TuneUp Software – C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
    O23 – Service: Dell Wireless WLAN Tray Service (wltrysvc) – Unknown owner – C:\WINDOWS\System32\WLTRYSVC.EXE


    End of file – 9904 bytes

     
  5.  

    Ok, so I played Call of Duty 4, for about an hour or so and had no problems. But now I got on and started playing and it’s been lagging like before, but the effect is worse. I will try playing another game, a more simple one like Counter Strike. Please reply soon.

     
  6.  

    Yes, I tried playing a simpler game with less requirements and I still had the same problem.

     
  7.  

    Looks like you have a large number of anti-virus, anti-spyware and other security software installed and running.

    I suggest you try disabling all of these, so none of them are running, and see if that resolves your problems.

     
  8.  

    Hello again, I tryed disabling them but I had the same results 🙁 Is there anything else you have that would help?

     
  9.  

    If it’s running fine for a while, and then bogging down then there is some program activating that is slowing things down.

    I have no way of telling what program is running that is causing the issue. My only suggestions are to have someone else look at the computer to diagnose the problem, or keep uninstalling other utility programs.

     
  10.  

    Ok, thank you for all the help and I’ll have another look into it but I don’t think I’ll get very far 🙁