How come a users Raiser’s Edge account will work on the server but not on their computer?

by on August 6, 2010

Q: So our IT person is out sick and we had a new employee. I’m trying to make her raiser’s edge work on her computer. It will work on the server if I sign in as her but when I try on her computer it says invalid login. It is running on a 2003 windows server.


2 Responses to “How come a users Raiser’s Edge account will work on the server but not on their computer?”
  1.  

    Your best bet is either your IT person or Raiser’s Edge Support http://www.blackbaud.com/support/support.aspx

    In the future, you should consider documenting how to do important tasks so that if one person isn’t available you can keep moving. Wikis are great for this.

     
  2.  

    We are happy to help with this.

    From the work station, browse to the \blackbaud\Deploy folder on the Raiser’s Edge server. Run the setup.exe file on the workstation. Once this install is complete, your user should be able to login again from their work station. Please contact us if you have any further questions about Raiser’s Edge.

    RESolutionsTECH Inc.
    http://www.resolutionstech.com