Why didn’t my emails get restored when I did a restore from Norton 360 backup?

by on November 16, 2010

Q: I have Windows Vista, which has Windows Mail on it. I ran a back-up on my computer using Norton 360 on Monday of last week, like I do every Monday. On Wednesday, my computer crashed & I had to reload the original factory settings on my computer. I restored all of my files from the Norton 360 back-up, and everything is fine except none of my emails are coming back up. Shouldn’t all of emails that went to Windows Mail have been backed up in the back-up I performed? I sure hope I didn’t lose all of these because they are all important work emails.


One Response to “Why didn’t my emails get restored when I did a restore from Norton 360 backup?”
  1.  

    You should contact Norton Technical Support for this issue:

    http://us.norton.com/support/contact/contact.jsp?selected_nav=6&pvid=cs

    Let us know the outcome.