How come I have problems with overheating after dropping my laptop?

by on December 15, 2010

Q: I dropped my dell inspiron 15r laptop about a foot onto the ground. Physically it looks fine, and sounds normal. It has been having some trouble with over heating, but usually works great. It will turn on fine, but will load differently (has 2 simpler, less “presnetable” loading screens) it will get to the screen where I put my password onto the computer, and everything looks good, including background, except for the user picture, username bar and password bar never show up. Also, the screen doesn’t turn off when I close the screen. I’ve tried taking the battery out and putting it back it, but that doesn’t seem to be the problem. Also, about half the time a screen comes up that says a file (it says something along the line of PXE and family file, not quite sure) has either been disconnected or can’t be used. What could be the problem, and how can it be fixed?


One Response to “How come I have problems with overheating after dropping my laptop?”
  1.  
    Picked as best answer

    There is probably some physical damage inside the laptop. If you’re comfortable with computer electronics you can attempt to open it yourself and locate the problem. If that doesn’t sound like your idea of a good time, you’ll need to contact a local professional. If you still have any kind of warranty support you might want to talk to Dell since taking it to a 3rd party may void any future warranty.