How come I am unable to get to my two most frequently used websites?

by on February 13, 2011

Q: Hi! I am unable to open two of my frequently used websites. All others open fine. This just started yesterday. My anti-virus is on. My caps lock is off and num lock is on. Windows diagnostics says no connectivity issues or that the website is having problems. I’ve accessed the same sites on other computes with the same login. Any suggestions?


5 Responses to “How come I am unable to get to my two most frequently used websites?”
  1.  

    Hi, What operating system and web browser are you using? Have you cleared the temporary browsing cache from your computer? Have you tried to use a different web browser? What are the websites that you are trying to access if you don’t mind me asking?

     
  2.  

    Windows 7, IE8, I have tried re-booting both computer and router, running more intense anti-virus scan (which clears old stuff and all. The two websites are T-Mobile and Frost Bank. My boss uses an Apple computer and I use a PC. They are NOT linked other than we both use the same router. My boss began having problems using the sites. When I tried on my PC the same happened for me. I called my nephew and asked him to got to the T-Mobile site where he was at and he had not problems. The Frost Bank site is our company’s online banking site. I have called Frost and they are not having any issues. Any suggestions? Or even , who would I call to troubleshoot….Norton (my antivirus), Frost Bank (which would have to be my boss who has the patience of a gnat and slightly less computer savvy than myself)? HELP!!!!

    Thank you again for your assistance!

     
  3.  

    First, try bypassing the router and plugging one of the computers into the cable modem or whatever you’re using.

    You might need to reboot the computer to make sure it gets a good connection.

    Try a few websites including ones that usually work and then the ones that don’t. Try this with both computers. If things work fine without the router, then it’s a router problem. If both computers are having the same problem with the router not being used, I’d contact your ISP for support.

     
  4.  

    Before you do what Mark says try the following….

    Go to Start > Run > type “cmd” (no quotes) and hit enter. This is going to open a command prompt. In the window type the following. “ipconfig /all” this is going to tell you your IP Address and other details. Scroll to the area where it says “DNS Servers” and tell me what it says for IP Addresses. It should be something like 1.2.3.4. After you get those do the following:

    1. Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.

    2. Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.

    4. To specify DNS server address settings, do the following:

    5. Specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. Here your going to use 8.8.8.8 and 8.8.4.4.

    6. Click Ok, then Ok again until your back to the networking page. Close your browser and try again. If this does not work try what Mark had suggested.

     
  5.  
    Picked as best answer

    Thank you all so very much! Before I got your responses, after 5 days of frustration, the 2 websites began working properly again. Like you said, it must have been a ISP issue. But it worked itself out. I’m printing out your instructions in case it happens again. Thank you!