How come I can receive email but my husband cannot?

by on February 25, 2011

Q: MY HUSBAND AND I USE MICROSOFT OUTLOOK, AND I CAN RECEIVE E-MAILS, BUT MY HUSBANDS STOPPED. EVERYTHING ELSE IS FINE.
WHAT CAN WE DO TO FIX ??


One Response to “How come I can receive email but my husband cannot?”
  1.  
    Picked as best answer

    Who is the provider of your email? If both are the same check and make sure the settings are the same for the email address. (Go into tools>account settings>select address.)

    If they are exactly the same then for his email address i would try this.

    -Go to start menu
    -Control Panel
    -Mail
    -Show Profiles
    -Add a profile
    -Configure the email address.
    -Make sure in the drop down below that it is not selected to load a default profile.
    -Then open outlook and see if he can receive email.
    -If he can receive mail than his old profile was corrupt.

    -To keep the email in his old profile open outlook back up with that profile and go to file.
    -Import and export
    -Export
    -Select to export to a pst file.
    -Then in his new working profile go to the same place and import his saved profile.

    If you need further support please let me know.