What do I do when my antivirus software will not remove the virus on my computer?

by on March 16, 2011

Q: Ok, laptop infected by virus, tried scanning with pre-loaded anti-virus program. However, I have error message pop up n will not run anti-virus. After a few minutes computer restarts by itself. I also cannot access Internet it will not allow me, in attempts to use online anti-virus. HELP


2 Responses to “What do I do when my antivirus software will not remove the virus on my computer?”
  1.  
    Picked as best answer

    -If your computer stays booted long enough try downloading either SuperAntiSpyware or Malwarebytes.
    superantispyware.com
    malwarebytes.com
    -Installed the application and run the update.
    -Then try to run a scan with either of those applications.
    -Remove any threats found and reboot as requested.
    -If the computer will not stay powered on long enough you may need to do a restore or run the scan in safe mode.

    -If you are using Windows 7 place the install disk into the drive and boot from it.
    -Select to repair the system.
    -Then restore to a previous date.
    -Once restore is complete go ahead an run either of the programs listed above. and make sure no threats are found at a previous time.

    If you are using Win XP: When you boot up your computer hit the F8 key a few times.
    -Then select to go into safe mode (with networking is ok to download A/V program)
    -Then once booted into safe mode run a scan with the antivirus application you downloaded previously.

     
  2.  

    Try to get your computer into safe mode and then see if can onto the web and down AVG at http://free.avg.com/us-en/download-avg-anti-virus-free. I’ve had similar problems, but managed to get AVG to download and it was able to clean my computer.