How come I am unable to restore files from Norton 360 backup to my new computer?

by on June 6, 2011

Q: I’ve tried several times, unsuccessfully, to restore online files from my old computer to my new one. The files were backed up using Norton 360v5. I was on the phone with a Norton tech for three hours with no solution. The few files I have on my new computer are backed up using the same program. As a test I tried to restore a file from my new computer and was able to successfully do so. The tech instructed me to try again at another time, still no luck.