How can I help a friend recover the password to their laptop?

by on June 10, 2011

Q: I am trying to help a friend that has a lost password for their laptop. 1st I tried starting in safe mode but admin account is not showing. I then tried http://pogostick.net/~pnh/ntpasswd/ but I can’t get it to boot up. I have gone into the BIOs and set the cd/dvd to boot first but it is just not working. I also try was a usb drive but I can’t get it to be bootable. Not sure what to do now can anyone help?