I come I get a message saying “a problem has been detected and windows has been shut down to prevent damage to my computer”?

by on July 11, 2011

Q: I have a dell windows xp home edition laptop. The last time i was on it, it just randomly shut off. It was probably because the battery was dead so I tried to charge it. When i turned it back on it had a message that “a problem has been detected and windows has been shut down to prevent damage to my computer”
I followed the steps and started it in safe mode. But that didn’t work either. I have tried to restart the computer a couple more times but the same message keeps appearing. I need to know how to fix this problem, hopefully without going to see a technician.
Any help would be much appreciated, thank you.

5 Responses to “I come I get a message saying “a problem has been detected and windows has been shut down to prevent damage to my computer”?”

    There should be a message on that blue screen that looks something like this:

    STOP: 0x0000007e (0x80000003, 0x805c49b8, 0xf7a172b4, 0xf7a16fb0)

    Write yours down and post it here.


      STOP: 0x000000ed (0x8a738900, 0xc0000006, 0x00000000, 0x00000000)

    Picked as best answer

    Below that i’m guessing it says:


    If that is the case, do the following.

    First you’ll need an authentic Windows XP Install CD. Borrow one from a friend that has one laying around if needed. Note that if there is a name of PC manufacturer on the disk (Dell, Gateway, etc.) then it probably won’t work.

    If you can’t borrow one from anyone then i suggest you download this disk image: http://www.thecomputerparamedic.com/files/rc.iso

    You’ll need to burn it using a program that supports ISO image burning like ( http://cdburnerxp.se/ ) You cannot simply copy this file to the CD like a normal data file. Also, a DVD-R disk will not work, it must be a CD-R.

    Once the disk is burned insert it into a working computer and look at the file contents, you should see a number of files on the disk. If you just see rc.iso there, you did it wrong.

    Once this disk is ready insert it into your broken computer and reboot the PC. The PC should attempt to boot from the CD instead of the harddrive. You may be prompted to press a key to boot from the CD. Do this.

    If the CD is not booted from, reboot again and enter your computer’s BIOS. You’ll need to adjust the boot order so that you’re CD/DVD drive is ahead of the harddrive. Save changes and the computer will restart again.

    Once the Disk boots successfully you’ll be given the option of launching the recovery console. Do this.

    At the COmmand prompt enter the following command:

    CHKDSK /r

    Wait for this to complete. This will attempt to repair any errors on your harddrive. Once it completes, remove the CD and reboot the computer.

    If this does not fix your computer you may have defective RAM. Download a bootable ISO image for memtest86 here: http://www.memtest.org/#downiso burn this to a CD as you did the prior disk and let it load and run it’s RAM testing program.

    If you get any errors here you will need to replace your RAM.


    Okay, I’ll ask my friend if I can borrow her windows xp install cd and hopefully it will work 🙂 But, is there any reason why this would happen in the first place? && thank you for all your help!


    I’d say age of computer hardware. It’s only a question of when not if a harddrive will totally fail. So keep good backups!