How can I fix my laptop after getting a blue screen and the Windows CD saying there is no hard drive?

by on July 29, 2011

Q: My laptop froze then got a blue ‘screen of death’. It was working fine until then. I ran a windows CD and it went through setup but then said there was no hard drive found. on set up it says both the primary and secondary IDEs are disabled. Any advice please!
(and no it’s not under warranty)


3 Responses to “How can I fix my laptop after getting a blue screen and the Windows CD saying there is no hard drive?”
  1.  

    I’ll need some more information:

    What is the make and model of your laptop?

    What version of Windows are you running?

    What error message are you getting on the blue screen?

    Are you trying to use a Retail Windows CD or restore disks that came with the laptop?

     
  2.  

    Thanks for the reply. I’ll give you the info that I can.
    it’s a Packard Bell Easynote. Not sure which are the model numbers but it says MV35-202 and MIT-Sable-C on it.
    It runs on Windows 7.
    Not sure what the blue screen said. It appeard for a few seconds and shut down. But when I restart it it has 4 options for restarting it (floppy,which it doesn’t have, CD etc)
    I ran a retail windows 7 disc on it. I dont have a restore disc (it was 2nd hand). It did run through set up but then said it couldn’t find a hard drive.
    Hope this helps.

     
  3.  

    Unfortunately it sounds like you may have a dead hard drive.

    I’d suggest the following troubleshooting steps:

    Remove the hard drive, hook it up to another computer as a secondary drive to see if that computer can detect the drive. If it can, then there is something else wrong with the laptop (take it to a tech).

    Assuming the drive doesn’t work in another computer as well, check if their is still a warranty on the hard drive itself. You can usually go to the hard drive manufacturer’s website and input the serial number to see if it’s still covered. Many drives are warrantied for 3 to 5 years, so it’s worth checking. If it is, follow the instructions there for returning the drive for a replacement.

    If the drive is not under warranty, buy a new one.

    If you don’t feel comfortable with any of these steps I’d suggest having a professional take a look at the laptop.