How come my webroot upgrade process failed and wont complete?

by on August 17, 2011

Q: I got a notice from my webroot that had a problem during the upgrade process and it said to restart my computer and it will resume. But I restarted a couple of times and it still wont resume and now I don’t have my antivirus. What do I do.

3 Responses to “How come my webroot upgrade process failed and wont complete?”

    Since webroot is paid commercial software, you should take advantage of the technical support from Webroot that you paid for. See this page to contact Webroot for assistance:


    It asked me how many bits, I put 64 and then it asked me some other question I didnt know the answere to, so I just put anything. I am canceling this after my contract runs out. I have nothing now for protection until they fix this and I cant give them the answeres they want.


    1. Uninstall Webroot
    2. Install Microsoft Security Essentials (free):

    Let me know if this solves your problem.