How come my webroot upgrade process failed and wont complete?
by Ginny James on August 17, 2011Q: I got a notice from my webroot that had a problem during the upgrade process and it said to restart my computer and it will resume. But I restarted a couple of times and it still wont resume and now I don’t have my antivirus. What do I do.
Tags: webroot
Since webroot is paid commercial software, you should take advantage of the technical support from Webroot that you paid for. See this page to contact Webroot for assistance: http://www.webroot.com/En_US/support.html
Mark (Uber Geek) says: on August 17, 2011 at 9:23 am
It asked me how many bits, I put 64 and then it asked me some other question I didnt know the answere to, so I just put anything. I am canceling this after my contract runs out. I have nothing now for protection until they fix this and I cant give them the answeres they want.
Ginny James (Newbie) says: on August 17, 2011 at 10:40 am
1. Uninstall Webroot
2. Install Microsoft Security Essentials (free): http://bit.ly/pbo4h4
Let me know if this solves your problem.
Mark (Uber Geek) says: on August 17, 2011 at 11:25 am