What is going on when the blue screen error message and computer needs to be restarted?

by on September 6, 2011

Q: What is going on when the blue screen error message and computer needs to be restarted?


One Response to “What is going on when the blue screen error message and computer needs to be restarted?”
  1.  
    Picked as best answer

    Generally this means the computer is having a problem with either a hardware component or with a piece of software.

    In order to determine what the actual issue is you’ll need to do the following.

    When the blue screen error message pops up again write down the following information.

    1. The message that is displayed to the left of the first red arrow in this picture: http://tek.io/ngoiGJ

    2. The two lines following the header ‘Technical Information’ as seen in the above picture at the 2nd red arrow.

    Post all that information in a comment here and we can help you further.