How come my Acer Aspire 5738ZG restarts instead of shutting down?

by on September 22, 2011

Q: My laptop won’t shut down. I did all sorts of scans and ran anti virus, i reinstalled windows (I have vista) and i don’t know if there’s anything I can do in the bios (i re-installed it too, it doesnt have much options anyway) I have an acer aspire 5738ZG, i try shut down but it jsut restarts, please help!


16 Responses to “How come my Acer Aspire 5738ZG restarts instead of shutting down?”
  1.  

    First do the following:
    Right-click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “System reboot.”

    Now try to do a shutdown and see if it reboots, or if you get a blue screen crash message. If you do:

    Write down the following information.
    1. The message that is displayed to the left of the first red arrow in this picture: http://tek.io/ngoiGJ
    2. The two lines following the header ‘Technical Information’ as seen in the above picture at the 2nd red arrow.
    Post all that information in a comment here and we can help you further.

    If you don’t get a blue screen crash, check your BIOS for ACPI settings, try turning these on if they are disabled.

    If you have Roxio/Adeptec Easy CD / Direct CD software installed, either download patches for the software or if you don’t use it at all, uninstall it.

     
    •  

      I did the uncheck of the system reboot box, yet it still restarted.

      I didn’t get a blue screen, though I got one several times, but not when I reboot, jsut when I’m normaly using the laptop (and always when i’m by the window with it, so its probably something about the heat?)

      My BIOS doesn’t have anything concerning ACPI, or maybe I just can’t find it? my BIOS system is V1.25 and the VGA BIOS version is 62.98.5A.00.18 (if that is of any help)

       
  2.  

    Is there any difference if the laptop is plugged into the wall or just running on batteries?

     
  3.  

    still reboots in both ways

     
  4.  

    How long ago did this problem start? Did you make any changes to your computer around the same time?

     
  5.  

    it was months ago, i even showed it to a friend and my uncle, who know more about computers than me, but didn’t change. I don’t realy remember, it was just one day out of the blue. I don’t recall installing anything, maybe did some updates or install some program, but i dont have anything i had before coz i reinstalled the windows (i had vista and now have 7)

     
  6.  

    So the problem started while you were running Vista, and continued while you were using Windows 7?

     
  7.  

    Some more things to try, disconnect your Ethernet cable, or if using wireless turn off power to your wireless card using the switch or button on the laptop.

    Then try to shutdown.

    Next thing to try, press F8 during system start-up and enter safe mode when the menu pops up.

    After the computer finishes loading to windows safe mode, try to shutdown the computer.

     
  8.  

    yes it started on vista
    I use wireless but in diferent places… at home its from someone else’s, and now i’m using from a family member, sometimes i use a pendrive (i even thought if it was because of that, coz i was using it the day it started not shutting down)

     
  9.  

    it just gave me the blue screen. the info I colected is:

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    *** STOP: 0x000000D1 (0x00000030, 0x00000002, 0x00000000, 0x93B128A5)

    *** athr.sys – address 93B128A5 base at 93AD0000, DateStamp 4a2ea444

     
  10.  

    This is a bug with a wireless driver on your system. Others have experienced similar problems.

    Go to this page: http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1122

    Download the Hardware Vendor Detection Utility, and use that to detect the correct drivers to download for your hardware and version of Windows.

     
  11.  

    but I still need to fix the rebooting problem :/

     
  12.  

    My suggestion remains that you should try updating drivers. If you’ve already done this, or do it now and it doesn’t make a difference, then you’ll want to contact Acer or a local computer shop for an assessment or repair.

     
  13.  

    I don’t wanna do any mistakes or make it worse, so I’ll just type here the results: webcam – suyin; LAN – broadcom; Modem – Agere; VGA – nVidia; wireless – atheros

    So which ones should I download to correct it? just the wireless? In the wireless box, when I look for atheros, it shows Wireless LAN Driver (HB93-HB95) and 3 versions, 2 start with 7 and the other with 8, so I must download the 8 one right?

     
  14.  

    Improves PXE LAN performance
    Fixes abnormal display issue with snow dot for ATI

    it gives me those updates in the BIOS section, should I update my bios too or it probably won’t help?

     
  15.  

    The Atheros version 8 is the one for Windows 7. So if you’re still running Windows 7 on this laptop that is the one you’ll want to download and install.

    I wouldn’t expect the BIOS update to resolve anything for you.

    If after installing the new Wireless drivers you still have problems, contact Acer or a local computer shop for assistance.