Why does my computer get a blue screen when I try to stream video over the Internet?

by on October 4, 2011

Q: When I try to video stream via the internet, my computer crashes and up pops the “blue screen of death”. What might be going on?


3 Responses to “Why does my computer get a blue screen when I try to stream video over the Internet?”
  1.  

    Generally this means the computer is having a problem with either a hardware component or with a piece of software.
    In order to determine what the actual issue is you’ll need to do the following.
    When the blue screen error message pops up again write down the following information.
    1. The message that is displayed to the left of the first red arrow in this picture: http://tek.io/ngoiGJ
    2. The two lines following the header ‘Technical Information’ as seen in the above picture at the 2nd red arrow.
    Post all that information in a comment here and we can help you further.

     
  2.  

    This is word-for-word what the “Blue Screen” says:

    “A problem has been detected and windows has been shut down to prevent damage to your computer.

    If this is the first time you’ve seen this Stop Error screen, restart your computer. If this screen appears again, follow these steps:

    Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

    Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.

    Technical information:
    ***Stop: 0x0000008E (0xE0000001, 0xAC0EC925, 0xA5E2C820, 0x00000000)
    ***Watchdog.sys — Address AC0EC925 base at AC0EC000, date stamp 480254ab

    Beginning dump of physical memory.
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance.”

    All the above is shown on my “Blue Screen”. I am not a technical person when it comes to computers and I don’t have a Technical Support Group or System Administrator. I don’t know how to go into my computer and do any of the above suggestions.

    My computer is a DELL, Vostro 410 Stand alone computer.
    Thank you!
    Grant

     
  3.  
    Picked as best answer

    This is most likely related to your video card display driver being very out of date.

    1. Run Windows Update and make sure Windows is fully up to date

    2. Download the latest video card driver for your computer. If you don’t know what you have, go to Start>Programs>Accessories>System Tools>System Info. Select the Display Tab under Components.

    for Intel: http://downloadcenter.intel.com/ (run auto update utility)
    for nvidia: http://www.nvidia.com
    for AMD/ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx