How come my HP Pavilion Slimline s3400f Desktop PC with Windows XP has no sound?

by on February 20, 2012

Q: I have a HP Pavilion Slimline s3400f Desktop PC with Windows XP. I got it used from a goodwill electronics store it has been working great but I have no sound I have tried all the trouble shooting every time I try to play music I get this “Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.” And when I check it says that every thing is working as it should and there are no problems. I would love to have sound so my daughter can play her games and we can listen to music what do I need to do and how much will it cost?


3 Responses to “How come my HP Pavilion Slimline s3400f Desktop PC with Windows XP has no sound?”
  1.  

    It seems like either the driver for your sound card is not installed or it has become disabled. Please try the following.
    1. Verify that the speakers are plugged into the back of your computer and into the correct audio plug. This can be confusing sometimes as there are multiple audio connectors but it is usually the green audio port.
    2. Go into Device manager of your computer. (control panel >Administrative Tools > Computer Management > Device Manager). Check to see if there is a listing in the device manager for Sound, Video, and Game Controllers. If there is and there are no Yellow Question Marks, Red X’s, or Yellow Explanation Points then everything is either installed and working or your sound card is not present.

    If there is a Red X over the sound device please click on it and click “Enable”. If there are devices showing under the sound card device but no remarks over the device then please go into the control panel and click on Sound and Audio Devices. > Click on the Audio Tab and ensure that your sound card is selected for the default device.

     
  2.  

    Where can I get a sound card and how much will it cost to buy one and have it installed?

     
  3.  
    Picked as best answer

    According to this site https://h10025.www1.hp.com/ewfrf/wc/document?docname=c01374065&lc=en&dlc=fr&cc=us&product=3688725&lang=fr#N84 you have one PCI slot available for expansion in your computer. If that slot is available you can purchase a new sound card. I did a basic search on newegg. Any of these should work in your computer. I would suggest reading reviews before purchasing. http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&N=-1&isNodeId=1&Description=PCI+Sound+card&x=0&y=0

    To have someone install the card for you it should be fairly inexpensive as long as the tech does not run into issues installing the drivers for the card and you have the available PCI slot for use.