How come I cannot find my webroot security anywhere icon?

by on April 22, 2012

Q: my webroot security anywhere icon is missing from my desktop, also when i search i can’t find my software to scan, my online account says i am protected. the only icons i can find is the install icon which doesn’t let me install because i already have it on my pc and then under the one folder that says webroot it has a tools folder that will only let me uninstall???? please help


2 Responses to “How come I cannot find my webroot security anywhere icon?”
  1.  

    Hi mrsluggy,

    It sounds like your installation of SecureAnywhere may have become corrupted. The first thing I would suggest that you try is to uninstall SecureAnywhere using the Control Panel. After you uninstall it, click on the link below to download the latest installer.

    anywhere.webrootcloudav.com/zerol/wsainstall.exe

    If prompted during the installation to enter your keycode, please enter the keycode that is associated with your My Webroot Account.

    If by chance you cannot uninstall SecureAnywhere or cannot reinstall it following these instructions, please contact our Support department at 1-866-612-4227 7AM to 6 PM M-F Mountain Time. Or you can also submit a support ticket online by clicking on the link below.
    http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/ask.php

    Thank you,
    Greg

    Greg Davis
    Webroot Support Team

     
  2.  

    Hi mrsluggy,

    It sounds like your installation of SecureAnywhere may have become corrupted. The first thing I would suggest that you try is to uninstall SecureAnywhere using the Control Panel. After you uninstall it, paste the link below into the address bar of your browser to download the latest installer.

    anywhere.webrootcloudav.com/zerol/wsainstall.exe

    If prompted during the installation to enter your keycode, please enter the keycode that is associated with your My Webroot Account.

    If by chance you cannot uninstall SecureAnywhere or cannot reinstall it following these instructions, please contact our Support department at 1-866-612-4227 7AM to 6 PM M-F Mountain Time. Or you can also submit a support ticket online by clicking on the link below.

    https://detail.webrootanywhere.com/servicewelcome.asp

    Thank you,
    Greg

    Greg Davis
    Webroot Support Team