How come my computer says I am connected to an unidentified network?

by on September 12, 2012

Q: I can’t connect to the internet.

I know you may get a lot of questions like these, but I’m trying to fix my brothers laptop. His laptop is a HP Touchsmart tx2-1010ea and will not connect to the internet via wireless or by cable. It connects, but it is an unidentified network. Last week we got a family friend to wipe clean the computer as it had a virus, and it has never been able to connect to the internet for a long a long time, which is why we got it fixed by the friend. I’m currently waiting for him to come home from work as he said there would be a code on the back of the router of which I would need to put in somewhere. Can you help me connect to the network? Our broadband is AOL and I really want to help him as he is always on my laptop now, which connects perfectly, same with the 2 Xbox’s that we have. So, it is the laptop that will not connect to the internet, and not a problem with our internet. Please can anybody help?


One Response to “How come my computer says I am connected to an unidentified network?”
  1.  

    The first thing I would check it to make sure that the correct drivers are installed for both the wires and wireless devices in your laptop.

    http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=3880277
    You can select drivers from this page and then select your operating system. Then download to a flash drive or burn to a disk and reinstall on the laptop.

    Then if it is still not connecting even when plugging in a wired connection there may need to be a configuration on the laptop or there may be a hardware problem. If all other devices are connecting just fine it seems that it is related to just his laptop.