How do I get people to use blank forms from our system instead of ones that they have saved previously?

by on October 15, 2012

Q: I need to create a way to have a central blank forms database, and allow users to select their most frequently used forms and create a custom lauch page that will always link back to the database and use the most recent version of the blank form.

Our challenge is people are saving renegade blank copies of the forms on their desktops and using those, so when the blank form is updated they continue to use the outdated version.


One Response to “How do I get people to use blank forms from our system instead of ones that they have saved previously?”
  1.  

    This is probably the #1 software engineering question that no one ever really thinks about. How do you get people to use what you have created? The answer is easy but the application of the answer is difficult. The answer being you make your system easier to use then any alternatives.

    I would sit with the people that use the software and figure out how they use it and why saving forms locally is easier. Then from there you will be able to figure a better solution that might get them working from within the system. Once you have done everything you possibly can to make your system as easy as possible then the next step is training the people to use the system.

    People tend to do things the way they do them just because that is how they have always done it. Your job is to show them the correct way to do it once you have an optimal solution in place. It also helps to get the people involved in the design process so they feel like they have ownership of it and then they will be more included to want to do their work within the system.