How come I am unable to remove the tumri virus from my computer?

by on November 11, 2012

Q: Hi! (Running Windows XP, desktop)
I have a virus (tumri.net). Every time I open my email, the tumri page pops up. It is blank, just the name and a long address. Also, I possibly have a trojan (IconDrop). Downloaded a free version of ExterminateIt. It found the trojan and loads of tracking cookies (not tumri) but ExterminateIt only finds things for free — doesn’t fix anything. I have run Spybot six times; it is not finding anything. Ran Malwarebytes but it never finds anything. Found removal instructions (to delete files) but I don’t know/can’t find these files 🙁 <$PROGRAMFILES>\\IconDrop\\(various extensions here) These instructions were from the Spybot website, dated 2008.

If you could make some suggestions, it would be MUCH appreciated!
Lisa


5 Responses to “How come I am unable to remove the tumri virus from my computer?”
  1.  
     
    •  

      Hi Mark,
      I want to apologize for my lack of knowledge! I did not realize my MSE was set for quick scan. I deleted Norton and reinstalled MSE, running the full scan. My problem is (the serious) Exploit:Java/cve-2012-1723!generic. MSE could not delete it and info from their site would not load. I am hoping there is a magic answer on this site!

       
  2.  

    Had Microsoft Security Essentials but didn’t help. As a Comcast customer, found out I could get the Norton Suite free, so installed that. Now Spybot doesn’t work and I’m unhappy about that, but I am no longer having the tumri popups. Would like to know what others think of the Comcast version of Norton Suite!

     
    •  
      Picked as best answer

      Uninstall any instances of Java on your computer
      Install the latest version from http://www.java.com

      Reboot

      Run the scan again

      If you are still having the same problem, reboot into safe mode and run the scan again.

       
  3.  

    Thank you so much, Mark! You’re a lifesaver. MSE now says my machine is clean!