How come my computer only recognizes 2GB of RAM instead of 8GB of RAM after moving the RAM and reinstalling it?

by on February 12, 2013

Q: I took out a ram stick to see the numbers on it to order more and the computer had 8 gb of ram now when i put it back in it only finds 2 gb instead of the 8 that was installed how do i fix this and what caused the problem


2 Responses to “How come my computer only recognizes 2GB of RAM instead of 8GB of RAM after moving the RAM and reinstalling it?”
  1.  
    Picked as best answer

    Hi Mrc4 – When you removed the RAM and re-installed it, Did you make sure that each RAM Chip was put back in the same slot that it was removed from? Was the computer powered on at all during the removal/re-install process? It is possible that the RAM chips were electrostatically shorted out when you did this if you did not properly ground yourself. Do you have any other working RAM Chips that you can try with?

    What kind of computer (name/model) are we talking about here?

     
  2.  

    Make sure no dust got into the RAM slots. Use a can of compressed computer cleaner air.

    Make sure the RAM is inserted fully into the RAM slot.