How come my Sony VAIO running Windows 7 will not shutdown?

by on April 22, 2013

Q: My Sony Vaio, model number VPCCW1PFX/U, running windows 7 home premium. I have read numerous different forums and tried everything they suggested; deleting any new programs, virus and malware scans, removing items from startup, and restarting in safe mode, and still my computer will not shutdown, hibernate, nor sleep. If left unattended or if I close the lid the screen will go dark but the hard drive continues to run, also if I try manual shut down the computer will only restart. This is driving me crazy, any help you could provide would be much appreciated. Thank you.