How do I get my computer back to normal after an expert fixed it?

by on May 10, 2013

Q: Recently my pc stopped working correctly. I had to type in DOS commands to get to Windows and I got tired of having to do this. I took my pc to a computer “expert” and left it there for a week.

The “expert” had called and asked me for my email address and passsword so he could set up my email account as it had been before he “fixed” it.

And “fix ” it he did.

During this time somone ordered 2 /$100 gift cards from Walmart online using my WalMart account.

Next the person hacked into my pay as you go cell phone account and the minutes I had purchased vanished. In both cases the email addresses and passwords were changed.

I found this out when I got the computer back and the emails were hung up in my ISP mailbox and I was able to read them.

Additionally, instead of fixing the problem the “expert” replaced my hard drive and kept the old one.

My business website was on that hard drive, so I lost my 88 page website and the software I was using as the version of Windows the “expert” downloaded was not compatible with the version required for the software.

This “expert” has a #1 rating in the county.

Anyway, the spell chack was deleted.
I get an error message saying that the spell check does not support the language I am using and to please select another language.

Apparently the spell check does not support English.

How can I fix this?

Secondly, from time to time a small red bar at the bottom right corner of webpages appears.

What is that about?

Thirdly, my computer disconnects from the internet about every 10 minutes as long as the computer is on.
I have to run diagnose and repair and reset the local adapter.

How do I repair this permanently?

Thank you!


One Response to “How do I get my computer back to normal after an expert fixed it?”
  1.  

    Not sure how you determined this person had a number one rating in the country. You’ll want to talk to local law enforcement and probably a lawyer, right now.

    First off, given that your computer was basically handled by a brazen criminal, I wouldn’t trust this new Windows installation with a single bit of personal information. Operate on the assumption that every password or bit of information you type into this computer is being sent back to your expert.

    Honestly, I wouldn’t use the computer at all. Turn it off, unplug it and save it for the cops, lawyers, etc.

    Buy a new cheap one to hold you over.

    Also, I’d suggest changing all your passwords to anything you still have access to, and contacting the companies whos accounts you were locked out from to see about getting access again.

    In the future once all of this stuff is resolved:

    – Keep backups of all your important data. Computers fail all the time. When data is mission critical, have multiple redundant backups, including away from your home/office. Just because your office burns down doesn’t mean your website and hard work has to.

    – Never ever ever ever give your passwords to anyone. There is *always* a different method to solve a problem. I’ve handled and supported networks and systems of all shapes and sizes, I’ve never had a need to ask someone for their password. Don’t give it out, ever.