Ask A Geek

Q: If I purchase stopzilla will it help to stop pop up windows and can I use it on another computer?

Q: I installed Norton 360 on an HP notebook and already had Spy Sweeper. Now my computer will not boot-up. Do Spy Sweeper and Norton conflict with one another? How do I fix this?

A: The most likely explanation for your computer’s malfunction is indeed that Norton and Spy Sweeper are conflicting with one another. Security programs tend to conflict with one another whenever they duplicate each other’s functionality. In your case, your computer’s security programs are both trying to protect against spyware. Fortunately, your should be able to repair your computer via the following procedure:

• Immediately after using the power button to start your computer, repeatedly press the F8 key. This will provide you with a list of ways to boot-up Windows. Choose the Safe Mode option. Safe Mode tells Windows to ignore security programs, some devices & drivers, etc.
• Log into your Windows user account. Read the rest of this entry »

Q: I have an HP Presario C700 Notebook with Intel processor running Windows Vista. When I start up the computer I get two error messages that say:

• c:\Users\Jared\AppData\Local\Temp\efcba.dll
• c:\Users\Jared\AppData\Local\Temp\ojhlyjuj.dll missing entry:run

Then when I try to open any folder on my computer, it closes right away and the desktop disappears. The only thing I can see is the wallpaper. Then after a few seconds, the desktop comes back. It seems like my computer just won’t let me open folders anymore. Please help me:)

A: I have four things to try and see if this corrects the problem. if you have already tried one or more of these please continue with the next step. I will start with the easiest first to see if it resolves the problem. Read the rest of this entry »