Ask A Geek

Q: This morning my toddler was pressing buttons on my computer and the next thing I looked all of my new mail on AOL was gone. I don’t know where it is because it isn’t in recently deleted.

All of my contact info is still in tact but I had about 300 new emails that are now missing! Do you have any idea how I can find and retrieve them?

Q: I accidentally deleted my entire spam folder contents from AOL without opening several messages that were NOT spam. Can I get anything back? Their placement of the delete all is terrible and easy to hit by accident.

Q: I need to recover deleted emails from today on my aim account. It was hacked and everything is gone. What do I do?

Q: I am using Windows XP and I use AOL for my e-mails.

Is it possible to retrieve my AOL e-mails from the last 6 months? (To make matters worse, some of the emails I am trying to retrieve were deleted.) I know there are programs you can buy and I’m not opposed to that if I know it will work. I looked in your information and found one that allows you to see the recovery list before purchasing but it was for Outlook, not AOL and retrieved nothing.

Q: I just upgraded to AOL 9.1 and lost my favorites. Is there anyway to retrieve them? AOL tech service was no help.
I did not copy them before upgrading.

Q: If AOL suspends my account can I get my address book contacts back?

Q: My AOL mail keeps deleting all my email by itself, from the inbox, old mail, sent, deleted…from every folder. How can I stop this?

Q: I have an unknown email address in my AOL address book in one of my group email lists. It is usually just a letter and symbol. Every time I delete it, it just comes back and/or changes. What is this?

Q: I removed AOL 9.1 from my computer because it had become corrupted. I reloaded it AOL 9.1 onto my computer 1 week later and have lost all favorites. How do I or can I recover them?

Q: How can I enter AOL chat rooms without being a member?