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How come I cannot access coupon sites? 

by on December 6, 2012

Q: I have IE9 256 bit, AVG, and FixCleaner on my computer. I cannot access coupon sites like “coupons.com” unless I open with no add-ons. If I open with no-add on’s I select coupons I want to print. They say I need to install their coupon printer. I turned off my AVG Firewall and installed the printer. Coupons still would not print. If I try to open coupons.com with the add-ons I get a DEP error and IE closes. I do not know what “Data Execution Error” is or how to fix it.

Also “FixCleaner” wipes out all the “cookies” OR Links? that I have to login sites like my bank. They don’t recognize me after FixCleaner repairs all! It wipes out the coupon printer also! How do I keep that from happening? I have already entered their websites as “safe sites” on my computer.

I’m LOST, HELP!!!!


Do I need windows firewall when I have avg installed? 

by on September 12, 2012

Q: Do I need windows firewall when I have avg installed?


Should I allow AVG to download updated drivers via Slim Ware Utilities? 

by on August 18, 2012

Q: AVG – asking me to download updates drivers using “Slim Ware Utilities Inc.” is this something I should do – Is Slim Ware safe to use –
you option I would appreciate


How come AVG says I have inaccessible trojan horse? 

by on November 7, 2011

Q: When I opened my computer this morning I got a message from my AVG virus protection that I had a number of “Trojan HOrse Generic 25 BBUZ. Then it had the notation inaccesible! How do I get rid of these and what does inaccessible mean.


Is it possiblefor AVG2011 to use up 16GB of disk space? 

by on December 6, 2010

Q: On my TOSH laptop my memory is nearly full up to 55gb – when i check my programs and features list i can see that AVG2011 is 16.4gb its been playing up to – this cant be right whats going on?


How do I remove a virus that got past AVG? 

by on October 23, 2010

Q: I have a vrius that got past my avg 9.0. It is from antivirusnow in England. What do I need to get rid of it?


How can I fix my computer after AVG deleted explorer.exe? 

by on October 3, 2010

Q: AVG deleted explorer.exe from my laptop as a Trojan. All my desktop icons and start taskbar are gone. I’ve tried using your answer for the registry keys but it didn’t work please help!!


Recommendations between AVG and Kaspersky? 

by on February 11, 2010

Q: I am buying a refurbished Dell desktop and am looking for good security software. Between AVG, and Kaspersky which would you recommend?


Is the AVG toolbar safe? 

by on January 20, 2010

Q: My sister put the AVG toolbar on my computer and I am wondering:

(1) Does it use any RAM?
(2) Is it spyware?
(3) If I right-click the toolbar and select not to show it, will it still be active when hidden?
(4)How do I get rid of it?

How come it is not listed in the control panel programs nor in the programs list from the Start Menu.


How come when I forward an email with an inline image it does not show up on the receipts computer? 

by on October 10, 2009

Q: When I forward inline pictures from Outlook Express, there is a blank square at the other end. I have tried different recipients, and no one is receiving the pictures. I have checked the settings in Outlook, but I did not find anything that would prevent the sending of the pictures. I am using AVG antivirus with Windows XP, but there are no settings that I can find that would cause the problem.