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How do I figure out where my e-dictionary books are so that I can back them up to reinstall the operating system? 

by on June 13, 2013

Q: I have a e-dictionary from Langenscheidt. I want to know where all the bookmarks are stored so I can use them again if I put the operating system again.


How do you open XP picture media backup on Windows 7? 

by on January 31, 2013

Q: trying to open xp picture media backup in windows 7. How do I do that?


How come my computer tells me the external hard drive was not correctly disconnected? 

by on November 30, 2012

Q: I’m using a Macbook Pro and to backup my important files I use a external hard drive thats 1TB. Recently whenI have been plugging my computer into the HD it gives me a notice that the last time the hard drive was not properly ejected and that the MAC is working to revive information. Then the X-Drive disappears and I’m not able to access it in anyway even though its still plugged in. this info is so important and it will kill me if I’ve lost it all forever!! Please let me know if I can do anything.


How can I backup my photos and music on my MacBook Pro that will not boot? 

by on November 26, 2012

Q: I have the 3 beeps of death, and am going to take it in to get fixed, but I want to back up my photos and music first. Is there any way I can do this? As of now it will not turn on at all, I just need to back it up!

Here are the steps I went through:
1. Computer (Early 2011 MacBook Pro bought on the Certified Refurbished Apple Store Christmas Day 2011) crashes in the middle of a Skype meeting. Bottom half of the screen and little bits of the top half turn green and gray. A warning pop up shows up (half covered in green pixels) and tells me to shut my computer down immediatley.
2. Held down the power button until it turned off.
3. Briefly freak out.
4. Finish Skype meeting on phone, then turn computer back on (after 3-4 minutes). First example of three beeps of death comes up, lasts breifly then the computer turns on
5. Computer operates normally, I log in, begin to file a report to apple when it logs me back out automatically.
6. Log back in, then bottom half of the page gets green pixel stripes (I took a picture this time).
7. Hold down power button until it shuts down again.
8. Give it a few minutes then try again.
9. No dice, computer just begins giving me the 3 beeps of death continuously and not turning back on.
10. Plug it in and let it sit, completely shut down until the next day.
11. Buy an external harddrive the next day and hope to turn it on and it will operate enough for me to back up my files (I have been lazy and not done so). Try turning on the computer again and get the 3 beeps continuously. Shut it back down and tried again with my camera out, still not operating at all.
12. Look into Apple online support and check out serial number (for my coverage), and it says the serial number doesn’t exist.I had the 3 beeps problem last summer and followed some Youtube advice to fix it (obviously didn’t work) and during that Apple said I had no coverage as well, until I told them it was refurbished, so maybe they confused it since I am the new owner of a refurbished computer.

Seeing as it is a RAM issue, should I be worried about my memory? What can I do to back up my files?

You can see the photo of my screen here: http://imgur.com/eMRzj
The photo of my serial number being denied here: http://imgur.com/Tx5zN
The video of the 3 beeps here:http://www.youtube.com/watch?v=ZRpW3fgYcqg&feature=youtu.be


How come I am unable to open Word documents after doing a backup? 

by on August 14, 2012

Q: backed up my computer to external hard drive and everything seemed fine. After restarting computer am unable to open any word files on either drives.


How can I get the messages on my iPhone 3 backed up on my computer? 

by on July 22, 2012

Q: HI, Ive got an iphone 3 and its starting to get old now and slow. I want to transfer thousands of messages that are on that phone onto my computer before it breaks (as i have lots of sentimental messages on there.)
I wondered if there is any affordable software or download i could get to do this. Ive tried downloading some but none worked. I’m only 18 so it needs to be quite cheap 🙂 thankyou x


Can an HP personal media drive be used to back up a MacBook? 

by on July 11, 2012

Q: can a hp personal media drive be used to back up a mac book ?


Is it okay to tell Norton 360 not to backup my files since I back them up myself? 

by on June 21, 2012

Q: Hi, I’ve recently bought norton anti virus 360. After every scan It backup my files. I do not wish to have them backed up. As I’ve backed them up myself on a usb passport. Is It safe to turn the backup off? Also It backed up for a while but I cancelled It. Does that mean It’s took up alot of memory? Halfway thru It stops & Say’s I’ve not got enough storage but I press continue anyway or find some other space.!


How do I determine how much space I need to backup all my data? 

by on June 4, 2012

Q: I’m about to do a professional archiving project for a long running jazz series and need to know how big of an external hard drive I need.

There are several thousand (I’d say between 2,000-3,000) pictures to put on it which MUST be high resolution (Not sure exactly what resolution is required, but I’m guessing 10 mp should be standard. Am I right on this or should it be more?)

I’ll be putting about 100 GB of music on it.

Will 1 TB hold all of this and still run smoothly? I don’t want get a 3 or 4 TB model only to find out that I didn’t need all of if and wasted money.

So 3 questions in all…
1. What mp would be recommended for the HR photos?
2. Do I need more than 1 TB to run my project smoothly?
3. What models would you suggest (I’m using a Macbook Pro w/ 2.66 GB processor and 4 GB memory)?

Thanks for your time!


How come I am unable to backup my Mac to my goflex segate storage drive? 

by on February 28, 2012

Q: i have a goflex seagate local storage drive attached to my network i want to remotely back up my mac with i am having had time i even port forwarded it still won’t let me access my drive. what u recommed or some there drive that a let me do that