Q: I have an external hard drive that spins up correctly when the power cable is plugged in but once it is connected via USB to a computer it shuts off. What can I do to fix this?
A: It sounds like there is a short in the USB connection of the external hard drive. The first thing you should do is try a different USB cable. If this does not work then you should try to connect the external hard drive to a different computer. If this fails as well then you will want to figure out if your external hard drive is under warranty. If it is you will probably want to contact the maker of the drive but specifically ask them if there is a way for you to get the data off it if you send it back. Some might be able to do this while some might not. Read the rest of this entry »
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