Ask A Geek

Q: I am afraid I have deleted my office 2007 program from my computer. My icons on my desktop are gone and I don’t know enough to know why.

I tried to delete another program and I guess I hit the wrong line item, because the window said Office 2007 deleting.

When I do Windows Key / E nothing happens.

I tried to reinstall the CD for Office XP but nothing happened, please help I am so afraid I have lost everything.

Q: My PC keeps running a program whenever I do anything: open an email, open a program, click on anything, etc. It comes up with the following message, how can I stop it? I have to click on the Cancel button and a 30 second wait each time it comes up which is A LOT! Is it legitimate, or a virus? It never finishes it’s job, if allowed to run it just locks up, and then takes 20 minutes to “cancel”.

Message:
Microsoft Office Standard Edition 2003. Please wait while Windows configures Microsoft Office Standard Edition 2003

Q: Can I run Microsoft Office 2003 and 2007 on the same computer?

Q: I used to have ‘document imaging’ and ‘document scanning’ options in my Microsoft Office tools. My new computer does not have these options. Where can I download them from?

Q: I made a back-up disk of my Microsoft Office 2007 or at least I thought I did. When I put the disk in it shows all the right things but when I try to open them it says the application needs to be installed to open. How do I fix this?

Q: How can I make a backup disk so I don’t lose Microsoft Office again?

Q: Outlook 2003 kept crashing when using reminders window. Now upgraded to Office pro 2007 – it crashes when calendar, reminder or appointments are changed! How do I stop it from crashing?

Q: I have office 97 working now. What do I want to delete or change so I can load office 2003 update on the system and it will do a genuine test again?

Q: I have Office Professional Edition 2003 on this computer and only this computer . For the last month I am getting a message that it is not genuine. It is and I still have the plastic case. Where do I call them and get it fixed I live in Texas. I can’t locate a telephone number.

Q: I just purchased a 180 day trial of Microsoft Office. The problem is that my computer is not recognizing the disk. How can I get around this? I have the valid product key. Is there a way to download the trial online? The Microsoft homepage gave me a headache. Can anyone help or should I just try to return this?