Ask A Geek

Q: I recently had to have my laptop fixed after it went wrong. I am on windows vista, and have norton 360 which had to be renewed once my laptop was fixed. This of course meant all my songs and pictures etc were all deleted. These files should have been backed up with Norton, so i was wondering, how do i get my files back?? please help

Q: I have webroot spysweeper 6.1.0.128 and my subscription to Norton Internet security is about to expire. Do I need both? I am getting all these “world is coming to an end” messages from Norton. Also there are 2 products: NIS 2009 and Norton Antivirus 2009 – what is the difference and do I need either one?

Q: I have Webroot Antivirus and Norton installed on my computer. Norton expired and I tried to renew it but as I was doing that Norton told me that I would have to uninstall Webroot. Webroot is also about to expire so I am wondering which antivirus program I should keep. Which antivirus program is the best right now?

A: Since antivirus programs stay running all the time to check files as you use them you only want to have one installed and running at a time. When you have more than one running at a time they could seriously degrade the performance of your computer. Read the rest of this entry »

Q: In December my laptop hard drive crashed. I had installed Norton 360, which made a back up disk. I just checked it last night. It has My Documents and My Favorites from my old laptop on it. My wife bought me a new laptop for Christmas that runs Microsoft Vista (which I’m not happy with) and my old laptop ran XP. My question is how do I transfer the My Documents and My Favorites to my new laptop?

A: It is very much possible for you to have your documents and favorites transferred into your new laptop. In fact, it is very simple to do this.

First of all, install the Norton 360 on your new laptop. You will be pleased to know that it is compatible with both Windows XP and Windows Vista. Therefore no hassles are expected in achieving this.

For restoring from the backup, you need to run the Norton 360 window after placing the backup disk in the drive. Thereafter you need to click on Backup and Restore button you will need to click at Restore link. Now select the items you interested in restoring. Finally, click at the Restore Now button and wait till it’s finished.

The above-mentioned procedure will ensure restoration of the desired documents.

For your favorites, follow the below given simple steps:

In order to back up your bookmarks from Internet Explorer 6:

1. Click File -> Import and Export -> Next
2. Click Import Favorites -> click Next
3. Name the bookmark file on the backup disk and save the file in My Documents folder.

Once you have completed copying all of your information to the new laptop, to import your bookmarks into Internet Explorer 7:

1. Click Add to Favorites -> Import and Export
2. Click Next
3. Choose Import Favorites -> click Next
4. Go to the bookmarks file that you have copied over from your old laptop (which should be in your My Documents folder), and than click Next
5. Click Finish

Now you must have your data from old laptop copied over into your new laptop and your bookmarks must have been imported to Internet Explorer.