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What can I do to fix my computer after opening the fedex attachment? 

by fredkruger on August 27, 2010

Q: I opened the fedex attachment in an email. It has deleted my taskbar and my desktop icons. I cannot run any programs. What can I do?

 
 

How do I remove a virus that will only allow me to access web pages that require a username and password? 

by gifcol on August 15, 2010

Q: I have some kind of virus that will only let me access web sites that a password is needed. These include bill pay sites and web mail sites. Any other attempt shows “Internet explorer cannot display the webpage”. Is this a simple fix?

 
 

How do I remove a virus from my computer? 

by lorimyers on August 8, 2010

Q: I have a virus on my computer and every time I open a program my Microsoft Word opens and it tells me to re download it. How do I get rid of the virus?

 
 

How come my browser goes to different sites when I try to go to google.com? 

by micdubz326 on July 11, 2010

Q: I believe I have the google/redirect virus and what is happening is that any time I click on a search result I am redirected to other sites. Once I hit the back button I am redirected again to site with the address http://traffic-updates.com/ my avg is not finding any malicious programs. I read online to try trend micro hijack this and then save the logfile. I did this but I don’t want to join any of these sites forums for fear that this was all a elaborate scheme to infect my computer to get me to join their forums. You guys helped me before so I decided to come here. I have the logfile “hijack this” if you need it. Your help is much appreciated.

 
 

Is Webroot Spysweeper and Norton Utilities enough coverage against viruses and spyware? 

by anamar on May 9, 2010

Q: I have Webroot Spysweeper and Norton Utilities (because my Norton Systemworks expired and they said it’s not being re-relased). Do I have good enough coverage against viruses and spyware, etc?

 
 

If an active partition is infected with virus will it infect other partitions also? 

by miqbalmali on March 10, 2010

Q: If the active partition (for example Drive C) is infected with virus will it infect other partitions also? For example C Drive gets infected or crashes. After reformatting the C drive, will the infection return as the other partition on the hard disk is not touched?

 
 

If I have a virus and backup my data will I also backup the virus? 

by mpedersen on March 10, 2010

Q: I want to erase my drive and restore my factory settings. I have run my virus scanning software and it has not picked anything up. If I do have a virus and I back up my hard drive, am I correct in assuming the virus would back up with everything else?

 
 

How can I fix my computer when system restore wont even run? 

by aprilshowers7 on January 20, 2010

Q: My friends computer is going haywire. None of the programs or files are opening. We cannot access the internet and we cannot do a system restore.

All the files say that they are infected and/or corrupt. It is a trojan virus…possible ldpinch v. as this is what has come up. Do you have any idea what I should do to fix it?

We are also getting bankerfox.a and it is coming from a website called antivirus live, which is also known as windows-anti virus .net.

 
 

How do I remove Personalsec? 

by Arnie on January 16, 2010

Q: I am running Windows XP SP3 and have unfortunately ended up with the Personal Security program identified Personalsec. Only it and the Web browser function. PersonalSec provided a popup every few minutes stating the desire status my computer is in referring to viruses of various types and ask for payment for download of the Personal Security registered program.

I have attempted multiple approaches to remove this program without success. I note that other similar problems have been identified on this site. I have reached the conclusion that wiping the hard drive is the only solution. This program is a parasite, use of my computer is being held for ransom. My question—is this as big a problem for us all or have I just read my research in this area wrong. If so, how do I get back control of my computer?

 
 

If my computer keeps using more and more memory does it mean I might have a virus? 

by shadowbandit on January 6, 2010

Q: I think there is a virus on a computer at a nonprofit where I volunteer. It keeps having less and less memory available, even though it is not used that much. Before Christmas there was 15% available, then 12%, and now 10%. I have taken off unused programs and saved photos to a disk, but still have less memory than when I started. I don’t know if this is related, but every time I try to open Microsoft excel (2007 Professional) it makes it compatible with something, which takes about 20 seconds. It does not do this with Word. The computer is a Dell laptop, XP. Is this enough info to identify the problem and is there a fix, or do I have to back up everything and wipe the memory?